Customer reviews from totalwireless.com
Apple - iPhone 11 with 64GB Memory Prepaid Cell Phone (Verizon)
Average customer rating
4.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
157
4 Stars
26
3 Stars
9
2 Stars
7
1 Star
18
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Apple - iPhone 11 with 64GB Memory Prepaid Cell Phone (Verizon)
Posted by: KrysF6
Verified Purchase:Yes
Purchased this phone 20 days ago and it would not turn on. I followed everything that it said to do with the phone as far as a hard reset, leaving on and off charger for an hour, etc. I ended up having to take the phone into an Apple Dealer and they had to send the phone out to Apple since it failed the electrical test. I had to go back the phone for the time being. Apple said it could take up to 2 weeks for me to get a replacement phone.
Response from totalwireless.comBy Total Wireless, February 15, 2022
Hi. This is Ramel from Total Wireless. We're sorry for this experience. We'd like to take a closer look on this issue. Please chat with us at http://bit.ly/2lFFpmo so we can provide you with a concrete resolution. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: LeZannew
Verified Purchase:Yes
I love it!!!! It takes great pictures. So fast compared to my old phone.
Written by a customer while visiting totalwireless.com
Posted by: Luigi
Verified Purchase:Yes
Bought the phone for my friend and he’s very happy with it. Also transferring his number was super easy and smooth. Thanks !
Written by a customer while visiting totalwireless.com
Posted by: adam100
Verified Purchase:Yes
Nice phone…great battery life….went from a 7 to this & although it’s a great device it didn’t really blow me away….I mean other than there not being a home button. It’s really not that different from the 7….facial recognition’s pretty cool? Doesn’t seem any faster than the 7 to me? But still a nice device for $599
Written by a customer while visiting totalwireless.com
Posted by: Kathy52
Verified Purchase:Yes
I love this phone so far. My old iPhone 6 had gotten to where it wouldn’t hold a charge for mor than a couple of hours. My only complaint is with Walmart. They will no longer transfer your stuff from your old phone to the new one. But I did find a really nice guy that did it for me.
Response from totalwireless.comBy Total Wireless, January 16, 2022
Hi. This is Arianne from Total Wireless. Thank you for your recent purchase. We are glad to know that you were able to transfer your stuff from the old phone to the new one. For further assistance, please chat with us using this link http://bit.ly/2lFFpmo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1
This company sucks
on February 19, 2022
Posted by: Anonymous
I saved my original review , I saved your reply if not putting out for ppl to see, so I'll now post everything to social media until you have no service. Instead of reaching out you'd rather silence me. Good luck. I saved this to upload all.
Response from totalwireless.comBy Total Wireless, February 19, 2022
Hi. This is Frank from Total Wireless. We apologize for all the trouble this may have caused you. We understand where you are coming from. Give us an opportunity to make things right for you. Allow us to take a closer look into what's going on and ensure a resolution for you. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: Ajay
Verified Purchase:Yes
Phone dosen't work. Even though phone has been activated, not able to make calls, send messages or use the data
Response from totalwireless.comBy Total Wireless, March 28, 2022
Hi. This is Katrina from Total Wireless. We're sorry to know that you are having some issues with your phone service. Allow us to see what we can do to help you resolve this issue. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Posted by: terrykuehne
Verified Purchase:Yes
Hated it. Don't like how it works. It was very difficult trying to find out how to do things.
Response from totalwireless.comBy Total Wireless, June 5, 2022
Hi. This is Ramel from Total Wireless. We appreciate your time in giving us a rating. We're constantly looking for new ways to improve customer experience. To further assist you with your issue, kindly copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com