Customer reviews from totalwireless.com
Apple - iPhone 11 with 64GB Memory Prepaid Cell Phone (Verizon)
Average customer rating
4.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
157
4 Stars
26
3 Stars
9
2 Stars
7
1 Star
18
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Apple - iPhone 11 with 64GB Memory Prepaid Cell Phone (Verizon)
Posted by: Gail
Verified Purchase:Yes
First, it took 10 days to get it and I called after 4 days and they canceled the phone! After I went out and purchased a different phone, my package arrived a few days later. Very disappointed with the whole situation!
Response from totalwireless.comBy Total by Verizon, October 4, 2022
Hello. This is Jomarey from Total by Verizon. Our sincere apologies for any trouble you encountered with the service. Allow us to make things right for you. Please contact us via chat using this link https://www.totalbyverizon.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Total Failure iphone 11
on March 29, 2023
Posted by: Little Richard
from Clearfield, PA
Bought a new iphone 11 on March 2, 2022. It took 4 phone calls and 2 days to activate on Total Wireless. This iphone failed after a week. I received replacement iphone 11 on March 27, 2023. After 3 day, 8 hours and many calls to Total Wireless, the replacement phone is still not activated. It took 3 phone calls to reactivate my old iphone 6S so that I had a working phone. How can activating a phone be so difficult.
No, I would not recommend this to a friend.
Response from totalwireless.comBy Total by Verizon, March 31, 2023
Hi this is Lea from Total by Verizon. We really do apologize for the delay of activation of your phone. It was never our intention to let you feel that way. Don't you worry. We will do our best to improve our products and overall services. For further assistance, please chat with us via this link https://www.totalbyverizon.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: CJs Mom
Verified Purchase:Yes
My 13yr old needed a new phone. We decided on the 11, midnight green. Awesome color & the phone is perfect for him. He loves it doesn’t have a home button and he likes the size. He had the 8plus and I thought it was a little to big but this one is perfect for his hands. Overall… nice affordable phone
Written by a customer while visiting totalwireless.com
Posted by: KatieKate813
Verified Purchase:Yes
The phone is nice. I was using the iPhone 6 so this was a big upgrade! The only complaint is that Siri does not work properly or all the time. I’ve tried everything to correct it but it just won’t respond properly. Apparently an issue with many......
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
Verified Purchase:Yes
Phone has frozen up about every 2-3 days. I had to take it to an apple store to get it “fixed”2 days after I received it.Apple rep charged me $40 to fix it. the phone has frozen up at least 4 times since I received it.
Response from totalwireless.comBy Total Wireless, November 10, 2021
Hi. This is Marco from Total Wireless. Our sincere apologies about what happened to your phone. This is not how we want you to experience. To help you with your ongoing issue, kindly copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for reaching us.
Written by a customer while visiting totalwireless.com
Posted by: Courtney Millett
Verified Purchase:Yes
Honestly worth the price, camera is amazing. Love the face recognition. Still very user friendly. iCloud made everything super easy to transfer all my information
Written by a customer while visiting totalwireless.com
Posted by: Sanita
Verified Purchase:Yes
I bought this about a month ago and so happy I decided to finally make the switch from android to iPhone! Pictures are great quality and overall a safer operating system. Simpler to use but sometimes that makes it harder! Very happy with this iPhone.
Written by a customer while visiting totalwireless.com
Posted by: Freddy97
Verified Purchase:Yes
I Bought this 2 weeks ago and I’m in love with my new iPhone 11, the best part was the price great deal especially that I could stay with the same plan service that’s what makes me happier. So recommended
Written by a customer while visiting totalwireless.com