Customer reviews from totalwireless.com
Apple - iPhone 11 with 64GB Memory Prepaid Cell Phone (Verizon)
Average customer rating
4.4
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
157
4 Stars
26
3 Stars
9
2 Stars
7
1 Star
18
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Apple - iPhone 11 with 64GB Memory Prepaid Cell Phone (Verizon)
Posted by: cats
Verified Purchase:Yes
I bought this phone because I wanted to upgrade before I head to Alaska. The phone is everything I had hoped for and more. The only thing is it doesn’t have a port for headphones only wireless. Great buy for the price. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: Malloryh
Verified Purchase:Yes
I bought two iPhone 11s and they both wouldn’t work ! They would not help me they kept telling me they can only be on the phone for a hour and hang the phone up on me I did this for about three days then they told me I try and buy a plan to see if that works and that I would get refunded if it doesn’t ! They would not refund me very rude and very bad experience. Still trying to send the phones back now I got new phones from somewhere else and got a new service !
Response from totalwireless.comBy Total Wireles, April 5, 2022
Hi. This is Ramel from Total Wireless. We apologize that you are having an issue with your phone. Let us check your account so that we can help you in resolving your issue. KIndly copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the ratings you have left.
Written by a customer while visiting totalwireless.com
Posted by: DaDiva
Verified Purchase:Yes
This phone is very similar to the XR I had.Cons:It glitches/freezes at times and data don’t last long.Pros:It takes great pictures,the graphics are superb and the speakers are banging.The battery life is good but could be better.I was disappointed that black was the only color I could get it in.Overall it’s a decent phone but I can’t wait to upgrade it.
Response from totalwireless.comBy Total Wireless, April 12, 2022
Hi. This is Ramel from Total Wireless. Thank you for your rating. If you need assistance, please let us know. Have a great day.
Written by a customer while visiting totalwireless.com
Posted by: KatMow
Verified Purchase:Yes
Would give it a 5 star if the phone came with a charger. So crazy how much phones cost and now they don’t even include a charger with them. Other than that, phone works great. Its going to take me some time to get used to an iPhone after having an android.
Response from totalwireless.comBy Total Wireless, May 11, 2022
Hi. This is Frank from Total Wireless. Thank you for the rating and feedback. We also want to apologize for the inconvenience. Part of Apple's efforts to reach their environmental goals, Apple has changed the items on their packaging for their iPhones. Ear buds and USB Power Adapter (Power Brick) are not part on the accessories included. Included in the box is a USB‑C to Lightning cable that supports fast charging and is compatible with USB‑C power adapters and computer ports.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
Should you need any assistance, please copy this link https://www.totalwireless.com/contactus and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. For phone tutorials, text the word TUTORIALS to 611611.
We encourage you to re‑use your current USB‑A to Lightning cables, power adapters, and headphones which are compatible with this iPhone. But if you need any new Apple power adapters or headphones, they are available for purchase.
Should you need any assistance, please copy this link https://www.totalwireless.com/contactus and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. For phone tutorials, text the word TUTORIALS to 611611.
Written by a customer while visiting totalwireless.com
Posted by: Ethy
Verified Purchase:Yes
Not sure how comfortable I feel with the face recognization. The phone definitely is faster in speed. But I do miss my old phone. I am an old person and I do not recommend someone going from a lesser version right up to this phone. I think you really have to be skilled with a cell phone. I do not notice any difference in the pictures between this phone and my iPhone 6
Written by a customer while visiting totalwireless.com
Posted by: Purplesquid
Verified Purchase:Yes
Got a great deal on a new phone. I love the purple color, you won’t be disappointed.
I was a little upset that the box appeared as though it had been tampered with. The perforated shipping label had been peeled back enough to read the contents and price paid. I would suggest not putting that info on the back of a label and inside the box.
Response from totalwireless.comBy Total Wireless, September 11, 2022
Hi. This is Arianne from SIMPLE Mobile. We're sorry to know that you got disappointed with the with the phone's packaging. For further assistance, lease chat with us at https://www.totalwireless.com/contactuss. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com
Posted by: Chrissy33
Verified Purchase:Yes
I absolutely love it the camera is amazing compared to my old iphone7 , the phone has a much bigger display and haven’t had any issues with it thus this far. Highly impressed!!! Would buy again..
Written by a customer while visiting totalwireless.com
Customer Rating
5
Very pleased with my upgrade to the iPhone 11
on September 27, 2022
Posted by: Cheryl L
Verified Purchase:Yes
I was very pleased at how smooth the process was with transitioning all of my information from my old iPhone. Everything was automatic, and I didn’t have to do a thing!
Written by a customer while visiting totalwireless.com