I received my phone a little over a week ago and hate it. Too much work for something so expensive. I returned it before I had it a week and went back to my old phone.
Response from totalwireless.comBy Total Wireless, October 1, 2021
Hi. This is Frank from Total Wireless. We're sorry to hear that this product did not meet your expectations. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our procedures, products and overall services. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Coming from an iPhone 8 Plus this is a good upgrade. It took time to get use to and learn all the different features but I’m happy with it. I like the face recognition better then the fingerprint option I pick up my phone and it unlocks faster. I haven’t found anything I don’t like about it so far.
Written by a customer while visiting totalwireless.com
I bought phone and device, email said order pending. After 5days phone a no show so I called company, I was told phone out of stock. I was never noticed. It was a gift for my daughter and had to use another company.
Response from totalwireless.comBy Total Wireless, December 30, 2021
Hi. This is Marco from Total Wireless. We apologize for the trouble that you have encountered with your order. This is not how we want you to experience while purchasing a phone from us. If you need further assistance, you can copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thanks.
Written by a customer while visiting totalwireless.com
Bought for my daughter for Christmas. She’s only had it since then and the screen is flickering in and out. Won’t turn off to reset it
Response from totalwireless.comBy Total Wireless, January 3, 2022
Hi. This is Ramel from Total Wireless. We apologize for the inconvenience this may have caused you. We are determined to make things right for you. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our procedures, products and overall services. For assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting totalwireless.com