I do not like this phone. It freezes up a lot doesn’t load sometimes and it’s just annoying. Cannot wait until I’m done paying on it.
Response from totalwireless.comBy Total Wireless, September 8, 2022
Hi. This is Ramel from Total Wireless. We sincerely apologize for the inconvenience that you have experienced with your device. For us to address your concerns, we need to pull up your account first. Please copy this link http://bit.ly/2lFFpmo and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the keyword HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
It was affordable, meets more than my needs and is easy to work with.
Written by a customer while visiting totalwireless.com
Customer Rating
4
Good purchase but switch to another plan
on April 18, 2023
Posted by: Hoinry
from Los Angeles, CA
I bought this phone 2 weeks ago. It came in great condition and works perfectly. I have been very satisfied with my purchase. However, the plan isn't the best. I currently have the 40$ a month plan and it isn't great. Whenever I'm using cellular, the apps will be very slow to load. It is also only limited to 15 GB of storage each month, so I cannot use apps offline all of the time. So overall, great phone, very fast (when it's on WiFi) just don't use the plan.
Response from totalwireless.comBy Total by Verizon, April 18, 2023
Hi. This is Arianne from Total by Verizon. We're sorry to know that you're dissatisfied with your current plan. We are continuously working on improving our products and services. For further assistance, feel free to contact us via chat using this link https://www.totalbyverizon.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
5
Great phone
on July 31, 2023
Posted by: merksy65
from Illinois
I bought this quite a while ago, and I could not be any happier, it fits comfortably in my hand, and in my pocket, of course, I bought an OtterBox for it to protect my investment, as I always do, I am one of those people that tend to drop it on the odd occasion, so of course That is always a priority for me but as far as the phone is concerned, I am super happy with the amount of storage it has, 64 gigs is more than enough space, compared to my iPhone 7. It was a bit of a learning curve, getting used to the home button but once I learned the inns and outs, it was smooth sailing, I definitely recommend this phone, it has great volume and never cuts out, it takes great photos, and I most definitely cannot complain about the price.
I would recommend this to a friend!
Written by a customer while visiting totalwireless.com