Awesome. Bought a replacement for my wifes older iphone. Brand new, works great, was delivered quicker than anticipated and it was an easy process to switch over.
Written by a customer while visiting totalwireless.com
It took a long time for customer service to switch my phone number over to the new phone. Then there was a lot of time out in with the actual set up.
Response from totalwireless.comBy Total Wireless, May 15, 2022
Hi. This is Frank from Total Wireless. Thank you for rating and feedback. We also want to apologize for the inconvenience that you have experienced with transferring your phone number. We understand where you are coming from. Allow us to take a closer look into what's going on and make things right for you.
To further assist you, please copy this link https://www.totalwireless.com/contactus and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. We are looking forward to work with you.
Written by a customer while visiting totalwireless.com
The phone arrived promptly but we did not receive a yellow iPhone. I was fine with black and I didn’t want to wait for the correction.
Response from totalwireless.comBy Total Wireless, May 21, 2022
Hi. This is Cristy from Total Wireless. We're sorry to hear about your experience. Feedback from our customers is important to us. Should you need assistance, kindly copy and paste this link https://www.totalwireless.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611
Written by a customer while visiting totalwireless.com