Customer reviews from ATT.com
LG - G8X ThinQ - Aurora Black (AT&T)
Average customer rating
4.4
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
61
4 Stars
18
3 Stars
6
2 Stars
2
1 Star
4
88%of customers recommend this product.
(
65 out of
74)
Customer Reviews for LG - G8X ThinQ - Aurora Black (AT&T)
Customer Rating
4
Super fragile
on November 14, 2019
Posted by: King747
from Clifton Park NY
Had the phone for less than a day its been in my pocket of my hoodie alone and on a clean wooden surface of a table and the back already is scratched some how and I cant figure out how. The phone otherwise so far is excellent. No complaints about anything related to the device its self.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3
Decent, but because of cons I wouldn't buy again
on April 10, 2020
Posted by: hwill
from Colorado
Verified Purchase:Yes
I've had this phone for a couple of weeks and here's what I got from it so far.
Pros:
-- Great speaker for phone calls & music.
-- Screen is big.
-- Adequate amount of space on device.
-- Camera is good & provides high-quality photos.
-- Functionality of large apps, like games, is good.
-- Battery life is pretty good.
-- Search bar in settings is convenient.
-- Great speaker for phone calls & music.
-- Screen is big.
-- Adequate amount of space on device.
-- Camera is good & provides high-quality photos.
-- Functionality of large apps, like games, is good.
-- Battery life is pretty good.
-- Search bar in settings is convenient.
Cons:
-- Read text messages will randomly turn into unread messages. I have to manually mark them as 'read' and then restart my phone in order for it to work. I still have no idea why/how this happens.
-- Notification badges don't always work. For example, the notification badges for Facebook consistently do not work, even if I have notifications within the app.
-- Screen timeout is set to 5 minutes but the screen sometimes turns off within 1 minute.
-- The Google assistant button is annoying & because of its placement, I hit it accidentally when I'm trying to turn down phone volume. I don't really understand why there is a button when the phone provides voice activation via "Hey Google".
-- When you download an image from the web, it is difficult to find where that image is & even more difficult to move that image into your Gallery. Older models had a downloads folder you could put on your home screen but so far I haven't found an option to do that for this phone.
-- There isn't a way to move apps from Internal Storage to SD Card storage. If you go into 'Storage' it shows how much space the app is using from internal storage but does not provide an option to switch the storage. This is very inconvenient.
-- If you download an app then remove it via the home screen, it only disables the app. You have to go into Settings & App Info in order to officially uninstall it.
-- Speaking of removing apps, there are several apps like GOT: Conquest that cannot be uninstalled from the device, so they take up unnecessary space. And, because apps exclusively use internal storage, this is pretty annoying.
-- Read text messages will randomly turn into unread messages. I have to manually mark them as 'read' and then restart my phone in order for it to work. I still have no idea why/how this happens.
-- Notification badges don't always work. For example, the notification badges for Facebook consistently do not work, even if I have notifications within the app.
-- Screen timeout is set to 5 minutes but the screen sometimes turns off within 1 minute.
-- The Google assistant button is annoying & because of its placement, I hit it accidentally when I'm trying to turn down phone volume. I don't really understand why there is a button when the phone provides voice activation via "Hey Google".
-- When you download an image from the web, it is difficult to find where that image is & even more difficult to move that image into your Gallery. Older models had a downloads folder you could put on your home screen but so far I haven't found an option to do that for this phone.
-- There isn't a way to move apps from Internal Storage to SD Card storage. If you go into 'Storage' it shows how much space the app is using from internal storage but does not provide an option to switch the storage. This is very inconvenient.
-- If you download an app then remove it via the home screen, it only disables the app. You have to go into Settings & App Info in order to officially uninstall it.
-- Speaking of removing apps, there are several apps like GOT: Conquest that cannot be uninstalled from the device, so they take up unnecessary space. And, because apps exclusively use internal storage, this is pretty annoying.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
3
Not a fan of the dual screen but A+ for tryin LG
on January 11, 2020
Posted by: ThermalPort420
from Greenville SC
Verified Purchase:Yes
I hated this phone so much when i first got it, because it doesnt compare to the Samsung Fold, or the Samsung Galaxy Note 10+, and nothing compares to the Iphone 11 pro max! But after being forced to use it again and this time not using it with the dual screen! Its actually a really legit phone!
Written by a customer while visiting ATT.com
Posted by: CynM
Verified Purchase:Yes
Great phone. Great camera.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
LG G8x thin
on February 29, 2020
Posted by: bnonut
from Ohio
Just purchased three days ago. Nice but has issues connecting. My three year old samsung had better reception!
No, I would not recommend this to a friend.
By LGAnswers, March 2, 2020
We hate to hear that you are having issues with your mobile device, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting ATT.com
Customer Rating
1
Worse phone I have ever purchased!
on January 4, 2022
Posted by: Kitana004
from Michigan
Screen shattered so easily even on carpet. Charging port took a crap and I have only had it a year. Phone screen has completely went black before but the phone was still working! Stay away from this phone. They are complete junk. This is my 4th one (due to having isnurance) with my deductible I have paid $800 just in deductibles for replacing this garbage phone also paid for the phone in full.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Jonk
from Tonawanda ny
Verified Purchase:Yes
I love this phone with or without the duel screen. Was a samsung guy not anymore.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
Great Phone - Love it!!
on November 4, 2019
Posted by: bear 42
Love this phone. LG always makes high quality phones. Love the dual screen - I'm really enjoying learning how it works - it is quite intuitive. I can do two things at once which is something we all need. LG is ahead of the game with this. I like that I can charge it on my any of my charging pads inside the dual case - really nice. When the dual screen is closed, you can see date, time and battery amount on the small front screen. The colors are brilliant and sharp on both screens. The dual case is sturdy and well constructed - not flimsy at all! I love having so much real estate. Very happy with it. Really glad that I have chosen this phone/dual case.
I would recommend this to a friend!
Written by a customer while visiting ATT.com