Thank you for your review of this LG Stylo 5. I am sorry to hear that it did not meet your expectations. The memory of the Stylo 5 can be increased by using a microSD card up to 2 TB.
If you have concerns or questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
We are truly sorry that your Stylo 5 arrived damaged. All of our phones and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the phones we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. ^CP
I bought this for my husband who desperately needed a phone upgrade. He loves his new phone and finds it simple to use. Everything about the purchase went smoothly.