Customer reviews from cafeappliances.com
Handle Kit for Select Caf French Door Refrigerators - Brushed Stainless Steel
Average customer rating
1.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
5
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Handle Kit for Select Caf French Door Refrigerators - Brushed Stainless Steel
Customer Rating
1
Holes Strip
on November 2, 2021
Posted by: Barryfcas
from Crystal Lake, IL
I received my beautiful new refridgerator, but I can't put the handles on the french doors. The set screws stripped out so quickly on both vertical handles. This is definitely a design or material flaw. It stripped immediately or was already stripped when I received it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, November 3, 2021
Hi - We are so sorry to hear about your experience with your stunning Cafe refrigerator. This is not the owner experience we want for you or expect to hear. We can certainly understand and apologize for your disappointment. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to schedule a service appointment under your warranty and in the meantime, we will make our product design team aware of this issue. Kind Regards - Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great refrigerator with terrible handles
on November 27, 2021
Posted by: Bob B2
from Boston, ma
I’ve had the refrigerator for one week. The vertical left handle came off in no time. I’ve tried to tighten it but it either pulls away from the refrigerator, leaving a gap or doesn’t tighten enough and comes off again. Love everything else so far but these handles weren’t designed right. Looks like I’m not alone.
I would recommend this to a friend!
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hello there, we're so sorry to hear your handle came off in just a week of use. We'd never expect this for our consumers so we can imagine how upsetting this would be for you. If you continue to have issues, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this useful and we're wishing you the very best. Thank you for choosing Cafe Appliances.
Guy@Cafe
We hope you find this useful and we're wishing you the very best. Thank you for choosing Cafe Appliances.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Handles are poo poo
on September 4, 2023
Posted by: Chlarson
from Billings Montana
These handles are no bueno! They come away from the doors easily, leaving a gap. I’ve tried tightening and ended up stripping the freezer handle. Ordered new handles but didn’t want a complete set so ordered a different set and they don’t fit. So still have a missing handle on the freezer. Our kitchen is stainless but might just go to that original gold color on everything and put on the original handles back on. Maybe the OG’s are better?
The fridge though is BEAUTIFUL.
I would recommend this to a friend!
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, September 7, 2023
Hi there,
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are sorry to hear that you are experiencing issues with the handles. What you are describing does not sound like normal operation, and we recommend scheduling a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We are thrilled to hear that you are enjoying the refrigerator otherwise. This appliance truly is beautiful, and we hope that you will enjoy the capacity, convenience, and performance it provides for many years to come.
Thank you for your review! -Devin@Café
Thank you for taking the time to provide a review on your new Café Appliances french-door refrigerator. We are sorry to hear that you are experiencing issues with the handles. What you are describing does not sound like normal operation, and we recommend scheduling a service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
We are thrilled to hear that you are enjoying the refrigerator otherwise. This appliance truly is beautiful, and we hope that you will enjoy the capacity, convenience, and performance it provides for many years to come.
Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible Quality Handles
on January 19, 2024
Posted by: hkin
from New Orleans, LA
Handles were installed yesterday and fell off immediately. They fell off immediately. The screws do not tighten all the way. One handles threads are already stripped. Horrible quality.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 30, 2024
Oh no! We are extremely sorry to hear that our handles fell off immediately after installation. This is not normal, and we recommend contacting our Parts Department for further assistance with these handles. They can be reached at 1-877-959-8688, Mon-Fri 9am to 7pm ET.
Thank you for choosing Cafe Appliances for your home. - Adrian@Cafe
Thank you for choosing Cafe Appliances for your home. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible Handles - Don't Stay On
on August 6, 2024
Posted by: kelsrs
from Ware, Massachusetts
These handles are terrible. Consistent with all of the other reviews on here, the handles on the two freezer drawers just do not stay on. I LOVE this fridge but am so disappointed with the handles. We've currently been living with packaging tape holding on our two bottom handles for months because creating a claim and getting someone to come all the way out to look at handles (how silly) is near impossible. The set screws just do not hold up and it's just a bad design. Really disappointed because this prevents me from completely loving our fridge!
Response from cafeappliances.comBy Tierra, Cafe_Appliances, August 7, 2024
We'd like to assist you with your refrigerator door handles. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Beautiful fridge, but flawed handles
on November 21, 2024
Posted by: Laurie A
We bought this fridge for the look, design and features. It was not cheap, but apparently the handles are cheaply made as they fell of within the first month of installation!
Response from cafeappliances.comBy Adrian, GE_Appliances, November 26, 2024
We advise you view the installation instructions for this handle kit at the link below. If any additional assistance is needed, we'd be more than happy to help.
https://products-salsify.geappliances.com/image/upload/s--saU6wJNt--/fgoizubfrvqxtr12znzi.pdf?_ga=2.39481699.139391659.1732549267-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s--saU6wJNt--/fgoizubfrvqxtr12znzi.pdf?_ga=2.39481699.139391659.1732549267-507723860.1707936747
Written by a customer while visiting cafeappliances.com