Customer reviews from bestbuy-ca
Matrix - Heat-Powered Smartwatch - Black
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Matrix - Heat-Powered Smartwatch - Black
Customer Rating
1
DO NOT BUY THIS WATCH
on November 25, 2021
Posted by: Not happy
from Saskatoon
I have had this watch for almost 2 years. Before the end of.the first year it stopped vibrating on notifications. Prior to that it kept unlinking to my phone and the app inna regular basis. I contacted support and they said they'd issue an RMA. That was Dec of 2020 and still no RMA. I tried contacting them numerous times and I kept getting the runaround. Now is almost a full year after that and initial contact and my watch says the battery is dead at 50%. I don't expect any serious response from matrix in regards to this as they have done nothing in the past.
My suggestion is save yourself the hassle.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Amazing watch, great company
on January 12, 2020
Posted by: Cs
from AB
This is a smart watch that does not need to be charged, plus the company is responsive to user feedback and always giving updates. It does accurate sleep tracking, it is great, durable, water resistant to 200m, and has a sapphire glass screen. What more can you want
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Nice idea but there is room for improvement
on December 4, 2019
Posted by: Martimax
from Burlington
Nice looking device with great battery life. However, there are too many connectivity issues with the Android app and the Google fit integration is buggy to say the list.
Written by a customer while visiting bestbuy-ca