[This review was collected as part of a promotion.] I bought this bag as a replacement to an earlier model I’d had for the past 10 years. The bag is very well made, of high quality leather and looks great. I preferred the fastenings on the older model to the magnetic fastenings on this bag, but that’s a minor point.
I use this bag daily and it is holding up well. I’m very happy with this purchase and highly recommend.
Ripped, tight off my shoulder, from the strap just after 1 year of use. Luckily I was able to catch the bag to save me laptop
Response from samsonite.comBy Samsonite US Care Team, August 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.