Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i5 - 12GB Memory - 1TB HDD + 256GB SSD
Average customer rating
4.4
(1,680 Reviews)
Rating breakdown 1,680 reviews
5 Stars
1,155
4 Stars
282
3 Stars
91
2 Stars
43
1 Star
109
89%of customers recommend this product.
(
630 out of
710)
Customer Reviews for HP - Pavilion Desktop - Intel Core i5 - 12GB Memory - 1TB HDD + 256GB SSD
Posted by: Very disappointed ctmr
from Texas
Verified Purchase:Yes
The computer will not go into sleep mode after put into sleep, always running. Have contacted HP and they will not respond. Their support department is not in this country and will not contact the customer to resolve the issue. Do not recommend
No, I would not recommend this to a friend.
Response from hp.comBy Alexis, HP Care, December 22, 2020
Hi there,
Sorry to hear that you've been having trouble getting a solution to the problem you're having. This certainly isn't the experience that we strive for with our customers, and I can certainly understand your frustration.
Here is a link to locate an HP Service Center near you which I hope will help to resolve the issue: https://support.hp.com/us-en/service-center
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Sorry to hear that you've been having trouble getting a solution to the problem you're having. This certainly isn't the experience that we strive for with our customers, and I can certainly understand your frustration.
Here is a link to locate an HP Service Center near you which I hope will help to resolve the issue: https://support.hp.com/us-en/service-center
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: cindy2
Verified Purchase:Yes
I just purchased this computer 2 months ago and had do a system recovery 3 times. Wouldn't shut down three times. Wifi up and down (has internal). Programs don't work correctly.Getting all kinds of errors. Can't print from email. Purchased microsoft excel 2019 and having problems with that. Have to reboot several times a day. Errors with usb connections.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, October 13, 2021
Hello Cindy,
Sorry to hear that there seem to be multiple concerns with your computer. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
A majority of issues can be resolved through troubleshooting diagnostic solutions. I'd recommend checking out this link for help: https://support.hp.com/us-en/help/diagnostics?category=computing
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Sorry to hear that there seem to be multiple concerns with your computer. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
A majority of issues can be resolved through troubleshooting diagnostic solutions. I'd recommend checking out this link for help: https://support.hp.com/us-en/help/diagnostics?category=computing
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Dr. Lambert, Ph.d
from South Carolina
Verified Purchase:Yes
It is not as good as though it was.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: useless4me
Verified Purchase:Yes
I mainly use the computer for pictures b/c I volunteer for high schools and take pics for personal us.. When I put them on this computer, they appear with a red circle and and X in the middle=error. I talked to someone and they said the computer has wordpad which my old comuter had but files won't transfer properly. I hate this computer.
Value
1
Quality
2
Response from hp.comBy Alexis, HP Care, July 19, 2023
Hi there,
Sorry to read that you've been having some trouble with file transfer from your old system to the new one. If you have not yet spoken with someone from our support team, I'd recommend reaching out to understand what solutions you can discover. You can reach them anytime at support.hp.com.
Alexis
HP Care
Sorry to read that you've been having some trouble with file transfer from your old system to the new one. If you have not yet spoken with someone from our support team, I'd recommend reaching out to understand what solutions you can discover. You can reach them anytime at support.hp.com.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Lawrence WW
from Florida
Verified Purchase:Yes
The HP desktop worked well for a few weeks but the windows 11 Home Screen was still a bit confusing. Now I can’t login because my longtime login pin not being available. Difficult getting help from Microsoft having to use my cell phone.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Jim in Tucson
from Tucson
Verified Purchase:Yes
[This review was collected as part of a promotion.] My old HP was getting really slow so I bought this one, and was really pleased that I did!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: notatallhappy
from Bedford, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not at all satisfied or happy with the HP experience!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: anonymous///
Verified Purchase:Yes
I am not happy with this desktop for a few reasons. It does not support 2 monitors. It does not have an internal speaker. The tower box is very large.
I am surprised given it is not a low budget or "basic" machine.
I am surprised given it is not a low budget or "basic" machine.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting hp.com