Customer reviews from hp.com
HP - Pavilion Gaming Desktop - AMD Ryzen 5-Series - 3400G - 12GB Memory - AMD Radeon RX Vega 11 - 512GB SSD
Average customer rating
4.4
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
601
4 Stars
163
3 Stars
75
2 Stars
25
1 Star
47
86%of customers recommend this product.
(
238 out of
277)
Customer Reviews for HP - Pavilion Gaming Desktop - AMD Ryzen 5-Series - 3400G - 12GB Memory - AMD Radeon RX Vega 11 - 512GB SSD
Posted by: TxCustomer
from Georgetown, TX
Verified Purchase:Yes
I have been a loyal HP customer for many years purchasing DeskTops and printers. I needed to replace an eight year old HP 700 Envy and thought the TP01 Pavilion would be a good purchase. From the beginning it was neither downloading nor installing applications properly blocking or not starting plug-ins, drivers, etc. I had two retired computer experts work on it for four days trying to correct the problems to the point of resetting it 3 times, creating new Microsoft and gmail accounts. The techs said they had never seen anything like this before. When the techs returned the PC to me, I wanted to give it another try but first wanted to change the screen color to solid blue and increase the font size to 125%. Upon doing that, suddenly the first Microsoft account with the new Wiindows 11 reset applications appeared: strange beyond belief. After consulting with the techs again, we agreed the best solution would be to return the PC.
I must admit the customer service representative (once I got through to him), Ronnie, was understanding, listened to what our team experienced, and giving him the case numbers to verify what I was stating.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: stutenn
Verified Purchase:Yes
This particular desktop crashes several times a week. It can’t retain my Microsoft ID or PIN. I’m not sure if it’s the CPU or the USB ports but something isn’t right and Windows 11 is up to date.
Written by a customer while visiting hp.com
Posted by: Alberhp
from Florida
Verified Purchase:Yes
The computer is fast, but lacks an indicator of disk working. Also, it tries to put everything in the solid disk which is very limited in size. It had to be reconfigured. The processing speed is okay. The video card is basic but not high tech, For the price, should be higher end and not so basic.
No, I would not recommend this to a friend.
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: disappointed2003
Verified Purchase:Yes
hard drive makes noise, cheaply made, cd rom is cheap, key board mouse not worth shipping,was fast now i have a few programs on it very slow,have to make a microsoft id to setup computer,worth the cost no,
Response from hp.comBy Alexis, HP Care, January 17, 2022
Hello,
Thanks very much for providing your feedback here. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products, but we understand that this doesn't always work out as intended.
We are always here to help with any issues our customers might encounter or to assist you with selecting the product that best suits your needs. Please don't hesitate to reach out to us directly at support.hp.com to see how we can help.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, simply look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Thanks very much for providing your feedback here. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products, but we understand that this doesn't always work out as intended.
We are always here to help with any issues our customers might encounter or to assist you with selecting the product that best suits your needs. Please don't hesitate to reach out to us directly at support.hp.com to see how we can help.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, simply look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: DrTandem
from Encinitas, CA
Verified Purchase:Yes
I bought this as a backup as my other computer is getting old. It's a not an HP. On the HP, there are two (2) drives. One is a solid state drive which has the operating system. So, when you power it up, it starts right away. It also has a 1TB hard drive. I save most of my files to it, such as pictures and music.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Wuzzle1
Verified Purchase:Yes
Tired of having to do a pin to open your own computer. Quit telling me what I have to do on my equipment!
Written by a customer while visiting hp.com
Customer Rating
2
on March 31, 2025
Posted by: Annbrumfield
does not come with sound card
Written by a customer while visiting hp.com
Posted by: abrat
from Illinois
Verified Purchase:Yes
Disappointed in this computer. One Drive is a hassle and should be an option not part of this computer.
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com