Customer reviews from samsonite.com
Samsonite - Classic Briefcase for 15.6" Laptop - Cognac
Average customer rating
4.5
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
61
4 Stars
4
3 Stars
4
2 Stars
2
1 Star
6
87%of customers recommend this product.
(
45 out of
52)
Customer Reviews for Samsonite - Classic Briefcase for 15.6" Laptop - Cognac
Customer Rating
1
Very poor workmanship
on February 24, 2023
Posted by: AK90
from Connecticut
The bag was a Christmas gift and overall it's a very specious, classy, nice and comfortable to carry around leather briefcase, with a supreme and ergonomic loading-space design. Unfortunately, shortly after 1 year of a happy use, due to a subpar manufacturing quality, the arm strap attachment completely ripped-off the main bag (please see attached picture). The damage occurred suddenly, without any earlier symptoms, during normal use.
I had used my bag every day to carry my work computer, wallets, headphones, notebook, and pens, therefore I don't believe that it was too many too heavy items for such a spacious bag. Besides, I always carry my bag and look out for it with utmost care. I own other Samsonite products and never have problems with them, and I have always perceived and choosen Samsonite-branded products for their quality and longevity. If you also expect that from this model, better look for something else.
I had used my bag every day to carry my work computer, wallets, headphones, notebook, and pens, therefore I don't believe that it was too many too heavy items for such a spacious bag. Besides, I always carry my bag and look out for it with utmost care. I own other Samsonite products and never have problems with them, and I have always perceived and choosen Samsonite-branded products for their quality and longevity. If you also expect that from this model, better look for something else.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Zippers Broke After 3 Business Trips
on November 15, 2022
Posted by: BizGuy412
from Pittsburgh, PA
Literally used this thing on 3 trips all domestic and a couple visits to the office and the front zipper already broke and is ripping away from the fake leather. The zippers were barely aligned properly and the threads started to fray the first day but I thought it might just be typical break in. Nope only had this for a couple months and it’s already trash. It’s a shame because it looks great and the size is perfect. This would be my favorite bag ever if the zippers and stitching weren’t complete garbage.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: James
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a good size, quality was poor and color was nothing like the pictures, like not even close.
Written by a customer while visiting samsonite.com
Customer Rating
5
So far so good
on November 4, 2019
Posted by: CCD
from Cleveland, OH
I use this bag as my everyday work bag (I am an attorney). I chose this briefcase over other brands for the width, this one can fit a large legal file and my laptop with ease along with my other personal items. So far this bag is great as it has a space/slot for everything which I was looking for. I'm not sure what the other reviews meant about it not resembling the pictures as mine looks exactly as depicted online. Leather feels like a good quality, zippers are smooth, shoulder strap and pad feel sturdy. Hopeful this briefcase will last a long time! Only downside is, as a female, I wish this size briefcase had a bit more stylish look to it. But I chose function over style.
Pros: Easy To Access Items, Easy To Carry, Good Capacity, High Quality
Cons: Not very stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Good Size, Nothing Like the Website Pictures
on October 12, 2019
Posted by: JB
from Dallas, TX
I really liked this when I saw it online, I ordered it and it was received when I was travelling. Upon getting home opened it up and was massively disappointed to see a very different product than what the website shows both in how it looks and quality.
Pros: Good Capacity, Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Returning Bag
on June 19, 2020
Posted by: Andrew
from Boston, MA
Verified Purchase:No
I was surprised with the quality of this bag especially having owned other Samsonite Leather Bags. I was looking for a bag I could use at work (Attorney). The quality of material used is poor. The leather looks and feels cheap. The zipper hardware also feels like a hard plastic as opposed to a hard metal. I am returning the bag and will look elsewhere. Also, I am not happy that Samsonite is charging me a $14 return fee. I'm surprised they aren't waving these fees given that most stores are still closed in the state due to Covid. I'll be hesitant to give them a shot again in the future.
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Immediately - check the zippers carefully.
on February 23, 2023
Posted by: CD-road warrior
from virginia
I had worn out my first one after 5 years, so was hoping for a second one just like the first that would last another 5 years. In less than 6 months 2 zippers have failed. So disappointed. I should have returned it immediately when I noticed the fishing line threads and metal teeth mis-alignment. See pictures others have posted.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: No Public nam
from Atlanta Ga
Verified Purchase:Yes
I returned the bag it was not up to my expectations. Cheaply constructed looked good but not sturdy like an everyday business bag should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com