Customer reviews from ASUS.com
ASUS - Vivo AiO 23.8" Touch-Screen All-In-One - Intel Core i5 - 8GB Memory - 1TB HDD + 128GB SSD - Black
Average customer rating
3.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for ASUS - Vivo AiO 23.8" Touch-Screen All-In-One - Intel Core i5 - 8GB Memory - 1TB HDD + 128GB SSD - Black
Customer Rating
5
Nice Unit
on September 10, 2021
Posted by: #cletus494
from Festus, MO.
[This review was collected as part of a promotion.] Other than having to enter my pin too often, this is by far the best PC I've had. Very fast with nice features.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Nice
on March 16, 2022
Posted by: sonutpreddy
from CT
very nice, would recommend to others.Has good quality and camera cover is great addition to the laptop
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
1
customer service?
on November 15, 2023
Posted by: unhappy customer
from Canada
I bought this 2.5 months ago, used perhaps 30 hours, keyboard died? Only way to get a new keyboard is to send the whole computer back to them to get the replacement. 2 hours online to go over everything! what a waste of my time.
Response from ASUS.comBy CLM, October 30, 2024
Dear Unhappy Customer,
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence.
Since the keyboard is bundled with the All-In-One PC, ASUS warranty policy requires that the keyboard be sent in for service together with the PC. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We continuously strive to improve our approach and processes in order to achieve customer service excellence.
Since the keyboard is bundled with the All-In-One PC, ASUS warranty policy requires that the keyboard be sent in for service together with the PC. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com