Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
58
4 Stars
28
3 Stars
10
2 Stars
9
1 Star
11
74%of customers recommend this product.
(
73 out of
99)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Customer Rating
3
Not easy to operate
on February 11, 2024
Posted by: HZ24
(This review was collected as part of a promotion.) I purchased this stove last year. While its aesthetic appeal is noteworthy, I encountered challenges in integrating it with my application. Amidst the demands of a busy life and familial responsibilities, I find myself yearning for the convenience provided by my previous, more affordable stove, particularly its ability to schedule cooking or set timers. Cleaning this stove poses a significant challenge due to numerous intricate components that are difficult to access. Furthermore, despite featuring six burners, only one is small, resulting in uneven heating that has caused discoloration on most of my pots, primarily around the edges rather than the base. Notably, the stove's functionality heavily relies on an accompanying mobile application, necessitating installation on every device in the household. This requirement may present a learning curve for some members who are unfamiliar with such technology.
Response from kitchenaid.comBy Kelly, Canada Social, February 14, 2024
Hello, HZ24! Thank you for taking the time to review your KitchenAid range. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@KitchenAid.com. Kindly provide us with your model and serial number, your phone number, and your review ID (278154640). Thank you! -Kelly
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Bakes Much Better than prior KAID range.
on January 10, 2024
Posted by: M444
from Grand Rapids Michigan
[This review was collected as part of a promotion.] Works much better than the prior range which would have received 1 star due to poor baking and KAID's inability to replace an oven burner element. I will give replacement unit 4 stars. One feature that we would like to see on the unit is a clock/timer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
disappointed, this was my "splurge"
on December 19, 2023
Posted by: Colettemarie
[This review was collected as part of a promotion.] Three and a half stars because the price was so high, I expected much more !
The shelves are very hard to pull out and push in, I feel one day the hot food will spill and cause a burn. The inside ligts also seem to interfere with smooth rack maneuvering.
I didn't pass my move in inspection because we couldn't find the anti-tip package.
The shelves are very hard to pull out and push in, I feel one day the hot food will spill and cause a burn. The inside ligts also seem to interfere with smooth rack maneuvering.
I didn't pass my move in inspection because we couldn't find the anti-tip package.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Need phone app for features?
on December 3, 2023
Posted by: No phone app!
[This review was collected as part of a promotion.] Hard to believe you have to use a phone app for a timer or temp probe. Makes it very inconvenient to use these features on the oven. Just put a digital read out on the front of the oven. Who wants to have to use their phone to operate the oven?Stove burners work great.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi No phone app!,
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275906153.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275906153.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Bad design with having to use an app on phone.
on November 23, 2023
Posted by: No phone app!
[This review was collected as part of a promotion.] Great gas cook top however having to use an app on your phone for certain functions is not convenient or easy. Oven would be much better with an old fashioned digital read out. Multiple difficulties with getting on Wi-Fi. Cannot get temp probe to change temp on app. There’s not even a timer on the oven.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 24, 2023
Hello, thank you for your review. We sincerely apologize for the concerns with the App and would like to look into this further for you. Please feel free to reach out to us directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best suite of appliances!
on November 6, 2023
Posted by: Jsmoran
from Kennebunk, Maine
[This review was collected as part of a promotion.] We LOVE our Kitchenaid stove and suite of appliances. I’d rather stay in and cook a delicious meal with locally sourced food now! So many opens for flames with the various burners and settings. I also love that you can sauté with a wok with one quick lift of a grate. Oven is plenty big enough - I don’t miss my double oven at all. Easy to clean splatters amd spills. Thanks Kitchenaid for more great home solutions. Best fridge and dishwasher too! Thoughtful shelving options for both and beautiful with the wood grain shelf trim!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible oven experience
on October 21, 2023
Posted by: Horrified user
from Bakersfield, CA
Installed this as part of a kitchen remodel. The oven has NOT maintained its temperature since day one. Three times a repair person came out, insists that it maintains its temp (of course it does when they run the oven completely empty, but as soon as any cookie sheet with food is put in, the temperature does NOT hold and foods take three times as long to cook - but the repair people refuse to listen and actually us the oven as its supposed to be used to diagnose the problem). The repair person called the Kitchenaid service line and the rep claimed that no one has reported this before, but clearly reading these reviews that is not true. I hadn’t read the reviews before purchasing because it was part of the overall purchase of appliances for the remodel, and frankly i thought kitchenaid was a better brand than this. 10 months after the install and it hasn’t worked correctly since day one, and kitchenaid has done nothing to remedy the problem. It’s WAY too expensive to deal with these problems
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 23, 2023
Thank you for sharing your experience with us, Horrified user. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 415323.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Everything works great!!
on August 25, 2023
Posted by: Tbuy
from Ardrossan Ab
(This review was collected as part of a promotion.) Put this unit in our brand new home, everyone that comes thru our house compliments the stove and says they wish they had one!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com