Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Average customer rating
4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
58
4 Stars
28
3 Stars
10
2 Stars
9
1 Star
11
74%of customers recommend this product.
(
73 out of
99)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Customer Rating
4
Good product
on June 19, 2025
Posted by: Micooper
from Vegreville, Alberta
(This review was collected as part of a promotion.) I bought this a month ago and overall am satisfied. There are three issues I have however. The oven temperature was much lower then the setting and needed to be calibrated which required a WiFi connection. The WiFi connection instructions didn't work so I needed to talk to the KitchenAid connection representatives twice to get this resolved. The last is a recommendation to include a backsplash with the range instead of as an additional cost extra. The KitchenAid range it replaced came with a backsplash for the factory.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful Range
on March 26, 2025
Posted by: Mitchellawiebe
from Calgary AB
(This review was collected as part of a promotion.) Purchased as part of a large kitchen renovation project. Very happy with the range, works great and looks amazing. Definitely a show piece of the kitchen
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hard Pass
on March 5, 2025
Posted by: Just Say No
from South Carolina
We regret purchasing this KitchenAid dual fuel “commercial” range. It was installed in 2023 and has never worked properly. The turbo burners can not boil 2.5” of room temperature tap water in 10” pot in less than half hour and they flame up uncontrollably when they have been on for awhile, like when simmering soups and stews. The burner grates scratched to bare metal almost immediately upon using the appliance. The electric oven is LOUD, can not be calibrated and can’t maintain the set temperature, especially at higher temps. We are no longer a KitchenAid family. Pass on this! Soooo disappointing!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 689485.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hard Pass
on February 26, 2025
Posted by: JustSayNo
from South Carolina
We regret purchasing this KitchenAid dual fuel “commercial” range. It was installed in 2023 and has never worked properly. The turbo burners can not boil 2.5” of room temperature tap water in 10” pot in less than half hour and they flame up uncontrollably when they have been on for awhile, like when simmering soups and stews. The burner grates scratched to bare metal almost immediately upon using the appliance. The electric oven is LOUD, can not be calibrated and can’t maintain the set temperature, especially at higher temps. We are no longer a KitchenAid family. Pass on this! Soooo disappointing!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 685970.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressice
on February 24, 2025
Posted by: omahunter
[This review was collected as part of a promotion.] I bought it for a new house. We just moved in so I haven't used it much but am very happy with it so far. I love all the features and the big oven, Can't wait to figure out the SMART feature.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
DONT Try to bake in this oven
on February 4, 2025
Posted by: High Priced Lemmon
[This review was collected as part of a promotion.] Since our purchase, the oven has not been able to keep consistent temperature, we have had it repeatedly warranty serviced and it has not resolved the issue. At these prices, this is unacceptable. Also, trying to get customer support questions takes a lot of digging/research to find and connect to a real person.
The Wi-Fi features are also somewhat problematic when using, because the controls on the stove don’t reflect the Wi-Fi settings when using the App the two are not designed to sync. Finally, there needs to be or should be a light over the controls as they are hard to see when using. The stove top on our range is gas and works well, it is easy to maintain and we love the integrated wok-grate features.
Overall, because of the performance of the oven and the inability of the service to repair the unit and get it working as advertised, I cannot recommend this KitchenAid product, further because of the complicated customer support, I am not likely to purchase additional KitchenAid/Whirlpool products in the future. This was an expensive mistake, one we are not likely to repeat. We are currently seeking a total stove exchange/replacement under consumer lemon laws.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669720.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed in Quality:High-End Range Falls Short
on January 5, 2025
Posted by: SugarMama514
from Waldorf, Maryland
I’ve been a loyal KitchenAid customer for years. My kitchen is practically a KitchenAid showroom—I own two stand mixers and all my major appliances bear the KitchenAid name. But I’m writing this review out of frustration and disappointment with the 36'' Smart Commercial-Style Dual Fuel Range.
I purchased this range three years ago, expecting top-tier performance and reliability given the significant cost. Unfortunately, it has been anything but. Since day one, I’ve dealt with issues that no premium appliance should have.
The oven struggles with consistent and even heating, leading to frustrating hot spots that ruin baked goods. As for the burners, two have already stopped working entirely, leaving me to rely on my wall oven as my go-to for cooking. Adding insult to injury, the Wi-Fi feature has *never* worked, despite multiple attempts to troubleshoot.
The range top adds to the frustration. The cast iron grates are not only difficult to clean but have also started to crack over time. Shockingly, there seem to be no replacement options available, and KitchenAid has provided no clear guidance on how to properly clean or maintain the grates and ceramic base. For an appliance marketed as “commercial-style,” this lack of durability and support is unacceptable.
When you invest in a high-end product, you expect durability, precision, and longevity. This range has failed on all counts, and I feel let down by a brand I once trusted wholeheartedly. I understand that nothing lasts forever, but for the cost of this range, I should not be experiencing this level of deterioration and malfunction after just three years.
KitchenAid, I urge you to take a closer look at the quality of this product and the lasting impact it has on customer trust. As a long-time advocate for your brand, it’s incredibly disheartening to write this review, but I hope it sparks the attention needed to address these issues and restore confidence in your products.
Please take this feedback seriously and work to resolve these problems for customers who deserve better.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 652679.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Nice looking oven but don’t use a high heat !
on November 3, 2024
Posted by: It’s ok
from BC
Purchased 2 years ago and the bottom of the oven is peeling off. Do NOT use the self clean feature it is known to get too hot and cause this issue, I have now learned. Called KitchenAid but it’s out of warranty and they weren’t willing to do anything. Very disappointing, especially given the $ price of this oven.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com