Customer reviews from kitchenaid.com
KitchenAid - 4.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Average customer rating
4.1
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
18
4 Stars
8
3 Stars
4
2 Stars
6
1 Star
0
70%of customers recommend this product.
(
23 out of
33)
Customer Reviews for KitchenAid - 4.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Avocado Cream
Customer Rating
4
Great looking range with improved performance
on July 24, 2020
Posted by: CDS12
from Ohio
I love the look and feel of this new commercial style range. I upgraded recently from my previous KitchenAid commercial range and the performance on this product is much improved. I have had issues with connecting to the app and after about 5 attempts have still not been able to get it to work properly. I didn't plan on using this function frequently however it was still an annoyance that something seemingly simple had relatively no functionality. Having said that, I am still pleased with the product overall and its performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Bad features!
on October 15, 2023
Posted by: Beti
from nw arkansas
[This review was collected as part of a promotion.] I have had this range a couple of months now, and just cannot fall in love with it! The major thing is the hook up to WIFI is necessary to have a clock or timer! I don't use WIFI, and even tho a family member put it on my phone, all it is good for is to chime in the middle of the night when the internet goes off and again when it comes back on! Plus during the day to make you wonder what is happening! The oven door is black with a wimpy light inside so no way to see if your baked food is brown enough, etc. I hate to open the door to check each time. The tinny bottom that hides the screws to level it is cheap material. The other major downside is that to move the range out to clean or whatever, the door has to be removed!! At 81 yrs old and a heavy door, that isn't happening., then the leveling screws have to be raised, so finally the rollers cann reach the floor and the range can be moved out. If a person doesn't have or read the manuel, they would have a heck of a time moving this range. Too many downsides for over a 5,000 range!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2023
Thank you for sharing your experience with us, Beti. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 412087.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Gorgeous
on November 9, 2021
Posted by: lizzie.b
from Victoria
[This review was collected as part of a promotion.] My Kitchen Aid range was part of a kitchen renovation and it was the first thing I chose for the renovation. The dual fuel is the best cooking combination I think. I love to cook. The oven cooks hot so I have adjusted my cooking times. I love the easy pull out oven racks. They are a great design. The range is well designed. I like the layout. The burners are big. They have great adjustment and the simmer option is great. The flame is damaging the handles on my frying pans though. The black on the range tops are wearing off sooner than I had hoped. I'm hoping to find the best cleaner for the range top so I don't scratch it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Gorgeous but hard to keep clean
on March 31, 2023
Posted by: Shabnam V Sadri
from Irvine, CA
[This review was collected as part of a promotion.] We got this gorgeous and powerful high performance range about 6 weeks ago. It works great, but we still haven't figured out how to clean the cooktop grates or the burner tops. They stain quickly and deeply. We have tried many cleaning techniques and products with no results.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
broken out of the box
on September 29, 2023
Posted by: really disapointed
from pelham nh 03076
[This review was collected as part of a promotion.] the small burner is defective and can not be adjusted, as the top burners are use lowed metal bangs and crunches seems the black surface deforms and bangs as you cook and when it cools it does the same. Service was requested and now have to wait almost a month. Willing to see if it improves after service.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Marcos O, Social Care, September 29, 2023
Thank you for sharing your experience with us,really disapointed. We apologize for the concerns that you are experiencing with your range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 403930.
We look forward to speaking with you.
We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Possible tech challenges
on February 20, 2024
Posted by: DaBomb1
from Alberta
[This review was collected as part of a promotion.] I personally don’t like or believe it’s necessary to have wifi connectivity for appliances. I purchased this range on it’s own non-tech merits and so far quite pleased with the performance. However, now finding useful features only available on the app and not on the range itself. Okay, KA that’s not a cool move. The app should only be to enhance for those that choose to and not have features only available on the app itself. No surprise I have yet to get it to connected and consider myself to be quite tech savvy and comfortable with network setups. I have an Open service ticket with KA to resolve. KA if you are going to offer it let’s make sure it works seamlessly before commercializing it to consumers.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, February 22, 2024
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (278394324). Take care! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall good
on June 14, 2024
Posted by: maybe later
[This review was collected as part of a promotion.] Range is good. No timer.
BTU's are good.
Racks wobble in the oven. Tech says that's the way they are. Doesn't sound right.
BTU's are good.
Racks wobble in the oven. Tech says that's the way they are. Doesn't sound right.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful and Functional Range, but
on December 12, 2020
Posted by: Kenny123
from Ithaca
[This review was collected as part of a promotion.] i really wish the internet/remote/app functions were not part of the design. I tried using the App (needed to connect to the wifi, etc.) and it just made me question all of the normal (non-App) manual functions afterwards. I quickly deleted the app, disconnected it from wifi, etc, but now the remote light comes on every time I use the oven. It's annoying and concerning. If you're going to offer a new technology/function, you should absolutely make sure it functions properly before selling it to the public. Especially when it comes to remote functionality and something as critical as a reliable safe oven/range.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com