Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Misty Blue
Average customer rating
4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
36
4 Stars
3
3 Stars
8
2 Stars
2
1 Star
8
75%of customers recommend this product.
(
39 out of
52)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Misty Blue
Customer Rating
2
A lot of Issues with Key features
on December 2, 2024
Posted by: MJD1
from Prosperity SC
Purchased this range in April 2024 and have not been able to use the "chrome infused griddle" and its now December. Griddle never worked properly as everything stuck to it whether oiled or not. Came to the conclusion that it wasn't heating up to temperature as the thermostat indicator lights did not work as described in the manual. Had service come and since under warranty he was to replace the griddle component and the thermostat. control. We have had 2 replacement griddle components come with significant damage as they are not properly packed for shipping. When he went to at least replace the thermostat he found that the entire front housing had to be removed which required all the knobs and housings to be removed. No big deal but he found that the screws used to attach each knob housing was of a head type he had never seen. Looked like a hex but they would not come out. Some were loose and possibly stripped. Anyway, he now has to go back to his manager and figure this out and possibly contact Kitchenaid as well as order a new griddle component for the 3rd time. In addition, the easy glide rack that came with the range did not work properly as when it was pulled out and you turned to get your food pan to put on it, it would roll back in on its own. Would not stay pulled out. Service brought a new easy glide rack and it does the same thing, albeit slower. Oven is level so that is not the issue.
Otherwise, the burners and ovens work fine, but these other problems make key features unusable. We're very disappointed as we equipped our kitchen this year with all new Kitchenaid appliances (dishwasher, fridge, drawer microwave, exhaust hood). Kitchenaid needs to step in here and get this resolved.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 5, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 634104.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
