Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
36
4 Stars
4
3 Stars
8
2 Stars
2
1 Star
8
75%of customers recommend this product.
(
40 out of
53)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
5
Range is worth the price!
on October 14, 2024
Posted by: PKinOC
from Orange County California
[This review was collected as part of a promotion.] I bought this range a few weeks ago and have been thrilled with the quality, performance and appearance in my home. The gas cooktop is spacious and so versatile while the electric ovens provide great space for large baking and versatile options. I highly recommend KitchenAid and this commercial quality range.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
A lot of Issues with Key features
on December 2, 2024
Posted by: MJD1
from Prosperity SC
Purchased this range in April 2024 and have not been able to use the "chrome infused griddle" and its now December. Griddle never worked properly as everything stuck to it whether oiled or not. Came to the conclusion that it wasn't heating up to temperature as the thermostat indicator lights did not work as described in the manual. Had service come and since under warranty he was to replace the griddle component and the thermostat. control. We have had 2 replacement griddle components come with significant damage as they are not properly packed for shipping. When he went to at least replace the thermostat he found that the entire front housing had to be removed which required all the knobs and housings to be removed. No big deal but he found that the screws used to attach each knob housing was of a head type he had never seen. Looked like a hex but they would not come out. Some were loose and possibly stripped. Anyway, he now has to go back to his manager and figure this out and possibly contact Kitchenaid as well as order a new griddle component for the 3rd time. In addition, the easy glide rack that came with the range did not work properly as when it was pulled out and you turned to get your food pan to put on it, it would roll back in on its own. Would not stay pulled out. Service brought a new easy glide rack and it does the same thing, albeit slower. Oven is level so that is not the issue.
Otherwise, the burners and ovens work fine, but these other problems make key features unusable. We're very disappointed as we equipped our kitchen this year with all new Kitchenaid appliances (dishwasher, fridge, drawer microwave, exhaust hood). Kitchenaid needs to step in here and get this resolved.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 5, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 634104.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great feature
on April 6, 2025
Posted by: Anonymous
from Las Vegas
[This review was collected as part of a promotion.] I bought this one month ago,happy to have it. Enjoying to using kitchenAids
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great range
on May 20, 2025
Posted by: Graziella
from Richmond hill Ontario
[This review was collected as part of a promotion.] I have been using my range for for about 3 months and love all the features
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Needs Improvement
on April 12, 2021
Posted by: Quality …Not
from Charlotte, NC
We had this range installed in our new home. We closed in November of 2020. First it wasn’t installed properly, and that was repaired. For a “commercial range” this is the most delicate range I have ever owned. I have not cooked a lot during covid, so it has had minimal use. It functions well; however the overall cleaning and care of this range is difficult. The stainless scratches with just the brush of a plastic spatula across it. I have to use a paper towel or very soft cloth to clean the cooktop portion because it scratches if you use anything else. Very disappointed. When I start the family dinners again, this range will be a nightmare to maintain.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, April 14, 2021
Hello Honey56, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Older Model
on November 26, 2022
Posted by: jmdf
from CT
I bought this same stove configuration in 2008 - 6 burner, griddle. It has been the most amazing addition to my kitchen, ever. Gas/electric is the way to go. If this one ever gives up, I will buy another.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Easy!
on March 6, 2021
Posted by: Doski
from Texas
[This review was collected as part of a promotion.] My husband wanted a gas stove and this jewel fits the bill. It has everything he wanted plus some things we had not asked for.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome range
on May 7, 2023
Posted by: Why is this needed
from Point Pleasant
[This review was collected as part of a promotion.] Bought this 3 weeks ago very happy with the gas range heats things up way faster than the last range. Electric oven by far better for cooking and baking than gas. Self closing doors are a nice touch. On top of all that it looks great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com