Customer reviews from kitchenaid.com
KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Stainless steel
Average customer rating
4
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
3
3 Stars
8
2 Stars
2
1 Star
8
75%of customers recommend this product.
(
38 out of
51)
Customer Reviews for KitchenAid - 6.3 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range with Self-Cleaning - Stainless steel
Customer Rating
1
TERRIBLE; DO NOT BUY FROM KITCHENAID
on November 8, 2023
Posted by: DREW J.
from ATLANTA
I bought this range brand new in 2020. The oven door is mis-aligned and and tech can't seem to fix it. Also bought a KitchenAid fridge, dishwasher, free standing ice maker, and microwave and ALL of them have had serious problems/issues requiring repair. Of course, all issues occurred after their one-year warranty expired and KitchenAid/Whirlpool refuses to do anything about it. AVOID KITCHENAID/WHIRLPOOL AT ALL COSTS. THEIR PRODUCTS ARE JUNK AND THEIR CUSTOMER SERVICE IS ATROCIOUS.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 8, 2023
Thank you for sharing your experience with us, DREW J.. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 425073.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
A TOTAL LEMON!
on December 3, 2023
Posted by: lizay
I have had so many issues with this range from day 1. If I could go back, I would have saved up more money and bought a Viking or a wolf . Thankfully, I’m still under warranty and also had bought an extended warranty. The range is beautiful and when it works, it’s great . The problem is.. it NEVER works. But here is the list of issues I’ve had-
1. Initially when installed, the 20,000 BTU burner would not ignite. After 4 appliance repair calls and visits, it’s because there is a little piece of paper in the burner that has to be removed on installation. Apparently, absolutely NO one at kitchen aid knew this and it took 4 silly visits for me to get this working.
2. The oven doors are not able to align level. When this was evaluated, it appears that there is a manufacturer defect dent in the frame where the oven door goes on- I got this to work with the appliance repair man and continued.
3. The griddle had to be replaced as only the left half would get hot. This was this way from day 1 of installation. Also, the electric griddle only has coils for the front 2/3 on all of these. So dumb. Why wouldn’t I want to use the FULL cooking area???!
4. Now my right oven will not heat. I’m am terribly fearful this is due to the common failure mentioned by others here of it being a problem with the hidden heating element. Praying this isn’t true but according to reviews here, that is not a fixable problem. WHY would you make an oven with an irreplaceable part?
1. Initially when installed, the 20,000 BTU burner would not ignite. After 4 appliance repair calls and visits, it’s because there is a little piece of paper in the burner that has to be removed on installation. Apparently, absolutely NO one at kitchen aid knew this and it took 4 silly visits for me to get this working.
2. The oven doors are not able to align level. When this was evaluated, it appears that there is a manufacturer defect dent in the frame where the oven door goes on- I got this to work with the appliance repair man and continued.
3. The griddle had to be replaced as only the left half would get hot. This was this way from day 1 of installation. Also, the electric griddle only has coils for the front 2/3 on all of these. So dumb. Why wouldn’t I want to use the FULL cooking area???!
4. Now my right oven will not heat. I’m am terribly fearful this is due to the common failure mentioned by others here of it being a problem with the hidden heating element. Praying this isn’t true but according to reviews here, that is not a fixable problem. WHY would you make an oven with an irreplaceable part?
I plan to see how this warranty goes but under these circumstances, I have had so much of my time lost on appliance repair companies coming out to fix this thing that I’m at my wits end. Praying this is the FINAL fix, but I am so tired of this thing needing constant repairs for the last year.
DO NOT BUY!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi lizay,
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275899949.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275899949.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
all good except wifi connect
on January 18, 2021
Posted by: grd543
from naples, fl
[This review was collected as part of a promotion.] this is an awesome product...very robust and it has been functionally reliable. my only complaint is related to the wifi control. the app logs me out every time despite checking the box to stay logged in. it happens so much that i have reverted to using the knobs for control...disappointing since i really like the app control.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressive looking and easy to use
on December 25, 2021
Posted by: Hb63
from Seattle, WA
[This review was collected as part of a promotion.] After waiting 10 months for delivery, we are glad we waited for our 48” range. Beautiful, smart and easy to install. Not able to use it through our Google Assistant though. Kitchenaid App is wonderful and easy. Still working on cleaning the griddle. Oven cooks excellent!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Beautiful bud dissapointing!
on September 21, 2023
Posted by: TJ W
from Houston
We bought a kitchen full of Kitchen Aid appliances in 2019 when we completed our new home. To date, we have had to replace one dishwasher (with little help from Whirlpool) and our experience with our 48” Smart range is disappointing. The ovens do not heat to temperature, and we are now seeing the interior of the ovens starting to flake and fail. In addition, you get multiple alerts a week regarding the WiFi status. Overall, I would reconsider my purchase knowing what I know now.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing range
on April 12, 2024
Posted by: GreatRange
from Tennessee
[This review was collected as part of a promotion.] Great range of btu's on burners, super quiet ovens, and the small oven heads-up so fast, love it!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Hazard
on December 19, 2024
Posted by: Kitchenaidfan.
from st.louis,mo
I like the bake, stove however, the stoves knobs are too easy to release the gas on. even just a smallest bump. it will just lease the gas. you will smell the gas. it is absolutely hazards. it should be recall on the matter. I regrated buying this for this gas leak matter. it cooked well but you could die or your house burn down from gas leak .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 24, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 644240
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cracked Cooktop Grates!
on March 6, 2025
Posted by: FeelingDuped!
Unfortunately, I also experienced the cracked cooktop grates. The first cracked within the 1 year warranty period and was replaced at no charge. The second happened at about 18 months and even though we spent a lot of money on the Certified Care extended warranty, it was not covered! I urge you to read the extensive Terms & Conditions prior to purchasing the extended warranty through KitchenAid. Section 13(e) indicates that "non-functional parts" are not covered and KitchenAid has a very broad understanding of what constitutes non-functioning! I don't know how you're supposed to use the cooktop without the grates to hold up your pots and pans!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy chasttl, CA Social, March 7, 2025
Hi. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # 288980135, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting kitchenaid.com