Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Yellow Pepper
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
55
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
9
74%of customers recommend this product.
(
69 out of
93)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Yellow Pepper
Customer Rating
5
Love it!
on September 1, 2021
Posted by: Nette13
from Larkspur, CO
[This review was collected as part of a promotion.] I have switched back to a gas range and didn't realized how much I missed it! I also have never owned an oven this nice, I feel spoiled!!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointed
on November 30, 2022
Posted by: WalterR
from Yonkers, NY
I purchased this range 1 1/2 years ago. The range itself is great, however, the wok grates have cracked. I got one replaced during the warranty but it has now cracked along with the other. Calls to KitchenAid have been futile. This is clearly a defect which KitchenAid should own up to and replace. Three broken wok grates is unacceptable for such an expensive stove
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 30, 2022
Thank you for sharing your experience with us, Disappointed. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible oven experience
on October 21, 2023
Posted by: Horrified user
from Bakersfield, CA
Installed this as part of a kitchen remodel. The oven has NOT maintained its temperature since day one. Three times a repair person came out, insists that it maintains its temp (of course it does when they run the oven completely empty, but as soon as any cookie sheet with food is put in, the temperature does NOT hold and foods take three times as long to cook - but the repair people refuse to listen and actually us the oven as its supposed to be used to diagnose the problem). The repair person called the Kitchenaid service line and the rep claimed that no one has reported this before, but clearly reading these reviews that is not true. I hadn’t read the reviews before purchasing because it was part of the overall purchase of appliances for the remodel, and frankly i thought kitchenaid was a better brand than this. 10 months after the install and it hasn’t worked correctly since day one, and kitchenaid has done nothing to remedy the problem. It’s WAY too expensive to deal with these problems
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 23, 2023
Thank you for sharing your experience with us, Horrified user. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 415323.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Best suite of appliances!
on November 6, 2023
Posted by: Jsmoran
from Kennebunk, Maine
[This review was collected as part of a promotion.] We LOVE our Kitchenaid stove and suite of appliances. I’d rather stay in and cook a delicious meal with locally sourced food now! So many opens for flames with the various burners and settings. I also love that you can sauté with a wok with one quick lift of a grate. Oven is plenty big enough - I don’t miss my double oven at all. Easy to clean splatters amd spills. Thanks Kitchenaid for more great home solutions. Best fridge and dishwasher too! Thoughtful shelving options for both and beautiful with the wood grain shelf trim!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful range with sleek features
on March 5, 2024
Posted by: gabjab
from Chicago, IL
[This review was collected as part of a promotion.] Looks great and works very nicely. The features to adjust the grates to better sear or be more like a wok are simple to use, super sleek, and seem to really make a difference!. Also like the burner heat setting of high to low sear and high to low simmer,, makes it more intuitive and easy to cook Very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Range
on March 18, 2020
Posted by: TomLNY
from New York
Have had this range for about a month now and it's a great range. WiFi and Kitchenaid app work great and overall cooking experience have been awesome. Only issue was the meat thermometer wasn't registering properly. I submitted a ticket to kitchenaid and I'm waiting on a response. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great so far, but no timer?
on May 9, 2020
Posted by: Matthewf
from Houston, TX
[This review was collected as part of a promotion.] It has only been a week or so since we got the range installed and it works great. Love the looks as well. But, I am little baffled about the fact that it has no built in timer. Yes, you can use the app to do that, but sometimes you just want to set the timer really quick while putting the food in the oven. Otherwise, we love our new range.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful range, read the instructions!
on August 6, 2020
Posted by: LLsquare
from Fontana, WI
[This review was collected as part of a promotion.] We've had our new range for a couple of weeks now. It's lovely, and so far has been great for cooking and baking. We cook and bake a LOT. Love having six burners (old range had a griddle in the middle), and love the burners with a simmer setting. The stovetop is easy to clean. The grates show scrapes from pans almost immediately, so if you want your stove to look brand new for a while, you'll need to be gentle.
Be advised: This range does not seem to come with a backsplash / backguard option. If you're replacing a range and previously had a backsplash, you'll need to tile the wall behind the range or otherwise protect the wall from the gas stovetop flames. The stainless backsplash from our old range does not fit on this new one. This is project #1 for us.
Project #2 is having a plumber come to relocate the gas shutoff behind the range. We previously had a kitchenaid range (from 2003), but the gas line shutoff is too tall and we can't push the new range flush with the wall until we call a plumber to have it shortened.
There is no on/off switch for the electronics on the range. When we first tried to use it, we had not yet read the instructions carefully. We managed to press buttons too soon or too often and glitched out the onboard computer, so that it was endlessly dinging at us. We had to turn it off at the breaker panel. When we turned it on again in the morning, the problem had resolved itself. Basically, we rebooted our range. Read the directions to avoid this problem.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com