Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Yellow Pepper
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
55
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
9
74%of customers recommend this product.
(
69 out of
93)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Yellow Pepper
Customer Rating
5
A gorgeous appliance - performance with beauty
on January 4, 2022
Posted by: RMBZN
from Montana
[This review was collected as part of a promotion.] Although I recently installed this range, cooking has been a complete pleasure...I find myself finding new and old recipes to cook - not for the creating of the dish, but for the fun of using this range. Performance and look exceeded my exceptions.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love my range - mostly
on February 28, 2022
Posted by: ajamison
[This review was collected as part of a promotion.] This range came with my new home. The oven works extremely well and I like cooking on the range. The only issue I have is that it is very very easy to accidentally turn on the burners when reaching over the stove to clean the backsplash. I've also accidentally turned on the gas to the burners when cleaning.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Better instructions
on June 1, 2020
Posted by: Sophie13
from Northern NYS
[This review was collected as part of a promotion.] This is my second kitchenaid range. This current model is quite different with the blinking and steady different colors on the dial. However the current instructions are lacking in descriptions if new and different noises and how to change modes. Also there are no directions as to what to do if you get blinking yellow and repetitive tone. In the current instructions it acknowledges unit error but not what to do. Had to go on line and could not find answer on kitchenaid site but on other sites it said to turn off at circuit breaker for 1 minute and then turn back on to reset unit.
I am pretty certain who ever wrote the instructions that come with the unit did not actually use a range and or felt it unnecessary to let us owners know how to approach ALL situations.
You would see this yourselves if you google problem with kitchenaid ranges. I lot of people not happy with the lack of information provided in the instructions and the expectations of the range.
I am pretty certain who ever wrote the instructions that come with the unit did not actually use a range and or felt it unnecessary to let us owners know how to approach ALL situations.
You would see this yourselves if you google problem with kitchenaid ranges. I lot of people not happy with the lack of information provided in the instructions and the expectations of the range.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst Stove Horrible Customer Service
on July 30, 2020
Posted by: LinA2020
from Aurora
I purchased this stove in March. It was delivered in May. Oven broke down, constant flashing amber light with loud alert noise. Only way to turn off sound was to turn off breaker. Therefore, anytime I needed to use the gas part of the stove I would have to turn the breaker on/off.
Called customer service schedule a technician in, technician could not resolve problem. Called a second technician was advised to order parts. How much longer was I going to be left without a stove? Apparently, this is their ‘process’. I could understand if I had the stove for years, months sure go ahead replace the parts, but this stove has literally been in my possession for less than 3 months.
Nothing but headaces. Especially during these already difficult times. We don’t order take out. All my meals are homemade. Family of six. We’ve been in isolation for 6 months and now I have random people entering my home try to ‘fix’ this stove. Worst customer service. Will never order another Kitchen Aid appliance. Poor judgement, long wait times to speak with a rep, no compassion.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy THOMPA16, CA SOCIAL CARE, September 1, 2020
Hello, LinA2020!
We are so very sorry to hear about your unfortunate experiences with your range. It can be very upsetting to have an appliance fail to meet your expectations and needs, and for that, we are truly sorry! We are ready and willing to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, and review ID 235372904. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear about your unfortunate experiences with your range. It can be very upsetting to have an appliance fail to meet your expectations and needs, and for that, we are truly sorry! We are ready and willing to help you. Please email us at canadasocial@kitchenaid.com with the model number, serial number, and review ID 235372904. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting kitchenaid.com
Customer Rating
5
In LOVE
on October 1, 2020
Posted by: tinasue01
from Chesapeake, Va
This range is EVERYTHING! The roller rack makes is wonderful. I had an issue with range connecting to the wifi initially once that was fixed, using the app is great. I can preheat the oven (& a lot more) from my phone
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful in Style and Class
on March 2, 2021
Posted by: BDEZ04
from California
[This review was collected as part of a promotion.] Bought this a month ago and the measurements were spot on and the look is spectacular!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Looks Beautiful but not in love with some aspects
on March 15, 2021
Posted by: JSCH
from Gasport, NY
[This review was collected as part of a promotion.] I have been using this 36" commercial style range with 6 burners for about 4 months. I love the look however an disappointed that my large cookie sheets don't fit as the oven is not deep enough. In addition as it is cooling post use it is VERY loud. Also when a burner has been on for a while, if you shut if off, it will not reignite without me using a long handle lighter.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Waited so long
on March 31, 2021
Posted by: Larry2021
from Pasadena, MD
[This review was collected as part of a promotion.] We ordered our stove and range hood in September 2020 and if finally arrived March 15, 2021. Upon inspection I found that there are many fit and finish issues with the exterior steel that you will always be able to see as well as the two knobs on the right side were installed wrong. We now have a gas smell and we are trying to figure out why.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com