Customer reviews from kitchenaid.com
KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Yellow Pepper
Average customer rating
4
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
55
4 Stars
26
3 Stars
9
2 Stars
8
1 Star
9
74%of customers recommend this product.
(
69 out of
93)
Customer Reviews for KitchenAid - 5.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Yellow Pepper
Customer Rating
4
Need help to get WiFi connected
on May 8, 2024
Posted by: LCQ_
from Searcy,AR
[This review was collected as part of a promotion.] So far all is great! Just can't get it to connect on WiFi
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on May 10, 2024
Posted by: Jimi H
[This review was collected as part of a promotion.] This is what the house came with. I'm learning to convert from electric to gas. So far I like it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Fair product
on June 7, 2024
Posted by: Word
The burners leave soot on the pans/pots, similar to a camp fire.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
All encompassing range and oven!!
on October 26, 2024
Posted by: Rick114
[This review was collected as part of a promotion.] Everything we were hoping for and more!! This range and oven does it all, provides us the space and functionality to have several dishes going at the same time.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Nice looking oven but don’t use a high heat !
on November 3, 2024
Posted by: It’s ok
from BC
Purchased 2 years ago and the bottom of the oven is peeling off. Do NOT use the self clean feature it is known to get too hot and cause this issue, I have now learned. Called KitchenAid but it’s out of warranty and they weren’t willing to do anything. Very disappointing, especially given the $ price of this oven.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed in Quality:High-End Range Falls Short
on January 5, 2025
Posted by: SugarMama514
from Waldorf, Maryland
I’ve been a loyal KitchenAid customer for years. My kitchen is practically a KitchenAid showroom—I own two stand mixers and all my major appliances bear the KitchenAid name. But I’m writing this review out of frustration and disappointment with the 36'' Smart Commercial-Style Dual Fuel Range.
I purchased this range three years ago, expecting top-tier performance and reliability given the significant cost. Unfortunately, it has been anything but. Since day one, I’ve dealt with issues that no premium appliance should have.
The oven struggles with consistent and even heating, leading to frustrating hot spots that ruin baked goods. As for the burners, two have already stopped working entirely, leaving me to rely on my wall oven as my go-to for cooking. Adding insult to injury, the Wi-Fi feature has *never* worked, despite multiple attempts to troubleshoot.
The range top adds to the frustration. The cast iron grates are not only difficult to clean but have also started to crack over time. Shockingly, there seem to be no replacement options available, and KitchenAid has provided no clear guidance on how to properly clean or maintain the grates and ceramic base. For an appliance marketed as “commercial-style,” this lack of durability and support is unacceptable.
When you invest in a high-end product, you expect durability, precision, and longevity. This range has failed on all counts, and I feel let down by a brand I once trusted wholeheartedly. I understand that nothing lasts forever, but for the cost of this range, I should not be experiencing this level of deterioration and malfunction after just three years.
KitchenAid, I urge you to take a closer look at the quality of this product and the lasting impact it has on customer trust. As a long-time advocate for your brand, it’s incredibly disheartening to write this review, but I hope it sparks the attention needed to address these issues and restore confidence in your products.
Please take this feedback seriously and work to resolve these problems for customers who deserve better.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 652679.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
DONT Try to bake in this oven
on February 4, 2025
Posted by: High Priced Lemmon
[This review was collected as part of a promotion.] Since our purchase, the oven has not been able to keep consistent temperature, we have had it repeatedly warranty serviced and it has not resolved the issue. At these prices, this is unacceptable. Also, trying to get customer support questions takes a lot of digging/research to find and connect to a real person.
The Wi-Fi features are also somewhat problematic when using, because the controls on the stove don’t reflect the Wi-Fi settings when using the App the two are not designed to sync. Finally, there needs to be or should be a light over the controls as they are hard to see when using. The stove top on our range is gas and works well, it is easy to maintain and we love the integrated wok-grate features.
Overall, because of the performance of the oven and the inability of the service to repair the unit and get it working as advertised, I cannot recommend this KitchenAid product, further because of the complicated customer support, I am not likely to purchase additional KitchenAid/Whirlpool products in the future. This was an expensive mistake, one we are not likely to repeat. We are currently seeking a total stove exchange/replacement under consumer lemon laws.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669720.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressice
on February 24, 2025
Posted by: omahunter
[This review was collected as part of a promotion.] I bought it for a new house. We just moved in so I haven't used it much but am very happy with it so far. I love all the features and the big oven, Can't wait to figure out the SMART feature.
Written by a customer while visiting kitchenaid.com