Customer reviews from kitchenaid.com
KitchenAid - 4.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Imperial Black
Average customer rating
4.2
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
23
4 Stars
9
3 Stars
4
2 Stars
6
1 Star
0
69%of customers recommend this product.
(
25 out of
36)
Customer Reviews for KitchenAid - 4.1 Cu. Ft. Freestanding Dual Fuel True Convection Range with Self-Cleaning - Imperial Black
Customer Rating
5
Good Switch
on December 8, 2024
Posted by: LK Wisc
from Minocqua, Wisconsin
[This review was collected as part of a promotion.] Just switched from another brand's Pro range and this one is way better!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall good
on June 14, 2024
Posted by: maybe later
[This review was collected as part of a promotion.] Range is good. No timer.
BTU's are good.
Racks wobble in the oven. Tech says that's the way they are. Doesn't sound right.
BTU's are good.
Racks wobble in the oven. Tech says that's the way they are. Doesn't sound right.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
New mountain cabin kitchen
on June 13, 2024
Posted by: Joe6Pack
from Santa Barbara CA
[This review was collected as part of a promotion.] I am very pleased with my all KitchenAid kitchen...
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Comershel grade
on April 19, 2024
Posted by: Rex 1987
from Clinton sc
So far I love this range
Well built I love it so much
Well built I love it so much
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Possible tech challenges
on February 20, 2024
Posted by: DaBomb1
from Alberta
(This review was collected as part of a promotion.) I personally don’t like or believe it’s necessary to have wifi connectivity for appliances. I purchased this range on it’s own non-tech merits and so far quite pleased with the performance. However, now finding useful features only available on the app and not on the range itself. Okay, KA that’s not a cool move. The app should only be to enhance for those that choose to and not have features only available on the app itself. No surprise I have yet to get it to connected and consider myself to be quite tech savvy and comfortable with network setups. I have an Open service ticket with KA to resolve. KA if you are going to offer it let’s make sure it works seamlessly before commercializing it to consumers.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, February 22, 2024
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (278394324). Take care! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great performance
on January 20, 2024
Posted by: Newbie 5
[This review was collected as part of a promotion.] The product has performed as advertised. We are very please.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not convinced it is worth the price tag
on October 15, 2023
Posted by: Topset
from Toronto, Canada
(This review was collected as part of a promotion.) We've had this range for over a year now and we rate it as average as compared to other ranges we've had in the past. Some of the main criticisms are the difficulties cleaning any spill on the enamel on the stove (which results in permanent spots), uneven heat in the oven and fairly noisy oven fan.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, October 16, 2023
Hello, Topset! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (274520145). We look forward to hearing from you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Bad features!
on October 15, 2023
Posted by: Beti
from nw arkansas
[This review was collected as part of a promotion.] I have had this range a couple of months now, and just cannot fall in love with it! The major thing is the hook up to WIFI is necessary to have a clock or timer! I don't use WIFI, and even tho a family member put it on my phone, all it is good for is to chime in the middle of the night when the internet goes off and again when it comes back on! Plus during the day to make you wonder what is happening! The oven door is black with a wimpy light inside so no way to see if your baked food is brown enough, etc. I hate to open the door to check each time. The tinny bottom that hides the screws to level it is cheap material. The other major downside is that to move the range out to clean or whatever, the door has to be removed!! At 81 yrs old and a heavy door, that isn't happening., then the leveling screws have to be raised, so finally the rollers cann reach the floor and the range can be moved out. If a person doesn't have or read the manuel, they would have a heck of a time moving this range. Too many downsides for over a 5,000 range!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2023
Thank you for sharing your experience with us, Beti. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 412087.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com