Customer reviews from ASUS.com
ASUS - ROG Strix 17 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1650 - 512GB SSD - Black
Average customer rating
4.5
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
19
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
1
91%of customers recommend this product.
(
20 out of
22)
Customer Reviews for ASUS - ROG Strix 17 17.3" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1650 - 512GB SSD - Black
Customer Rating
3
Review
on January 5, 2024
Posted by: Computer411
from Texas
Received as a gift. Works great doesn't lag or anything but the battery dies extremely fast. Like unreasonably fast.
No, I would not recommend this to a friend.
Response from ASUS.comBy Chantae, CLM, October 6, 2024
Dear Computer411,
Thank you for sharing your feedback regarding the laptop, and please accept our apologies for the battery issue. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand.
To troubleshoot the short battery life issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410007217-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
Thank you for sharing your feedback regarding the laptop, and please accept our apologies for the battery issue. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand.
To troubleshoot the short battery life issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410007217-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
Written by a customer while visiting ASUS.com
