Customer reviews from hp.com
HP - Pavilion 15.6" Laptop - AMD Ryzen 5 - 8GB Memory - 256GB SSD - Silver
Average customer rating
4.3
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
144
4 Stars
44
3 Stars
17
2 Stars
6
1 Star
14
85%of customers recommend this product.
(
159 out of
187)
Customer Reviews for HP - Pavilion 15.6" Laptop - AMD Ryzen 5 - 8GB Memory - 256GB SSD - Silver
Posted by: Christen
from San Diego
Verified Purchase:Yes
First laptop I've bought in 8 years and I'm thrilled. Runs smoothly, streams great, boots up fast thanks to the SSD. Helpful being able to move between mouse and touch screen. Very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: capwitz
from Crosslake, MN
Verified Purchase:Yes
I am not sure if my problems are related to the computer itself , to my lack of knowledge or to issues with Windows.
So far, I have not been able to get Outlook working which is my preferred method for my emails.
I am having trouble with the sound. One of the things I do with my computer is listen to audiobooks. I have had to stop doing this because the sound fades in and out so I can only hear it when I am right next to the computer. I have wireless earphones but I can't get them to be recognized by this computer although they work just fine with my Amazon Fire and worked well with my previous computer.
As for the audiobooks, when I download Overdrive I can only keep one book on the computer at a time. Something is downloading portions of the audiobook into the recycle bin, but when I try to just empty the recycle bin, the audiobook is removed as well.
As for downloading just one book at a time, if I try to keep more on the computer it tells me there is no more storage room. I keep getting a message that I need to remove something from the drive to make room for anything new.
I didn't know when I purchased this one that there was so little room on the drive. Either that or I am doing something wrong.
So far, I have not been able to get Outlook working which is my preferred method for my emails.
I am having trouble with the sound. One of the things I do with my computer is listen to audiobooks. I have had to stop doing this because the sound fades in and out so I can only hear it when I am right next to the computer. I have wireless earphones but I can't get them to be recognized by this computer although they work just fine with my Amazon Fire and worked well with my previous computer.
As for the audiobooks, when I download Overdrive I can only keep one book on the computer at a time. Something is downloading portions of the audiobook into the recycle bin, but when I try to just empty the recycle bin, the audiobook is removed as well.
As for downloading just one book at a time, if I try to keep more on the computer it tells me there is no more storage room. I keep getting a message that I need to remove something from the drive to make room for anything new.
I didn't know when I purchased this one that there was so little room on the drive. Either that or I am doing something wrong.
One final question. I purchased the added warrenty but I have never been told how to register this computer to that policy, so I am not sure I even have the coverage activated. I will keep trying to sort things out on my own.
Thank you Carol Paskewitz
Written by a customer while visiting hp.com
Customer Rating
1
It’s sound quality sucks even at 100 it sounds lik
on June 29, 2020
Posted by: Rirjr
from Kentucky
Verified Purchase:Yes
I bought it 3 months ago and now I have a computer with no sound and it upsets me a lot since it costed 1000 buck
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: BHCLaptop
from Bullhead City, AZ
Verified Purchase:Yes
Arrived at the house a week ago. So glad I finally purchased a new one!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Wifey
from Bronx New York
Verified Purchase:Yes
My wife loves it! she is led off from working on Broadway and she needs to find work. She is eager to work on line, and it’s getting desperate.The lap top is the best thing I can give to her to help.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
Awesome! Until the speaker went out....
on July 21, 2020
Posted by: Veeve
from Philaadelphia, PA
I've had this laptop for a few months now and it was working extrmemly well. But one day while I was on a video call and my speaker kept going in and out until finally it went out completely. I went on HP's help website and tried to fix the problem on my own with their diagnostics programs, but that was useless. I'm not rough with my laptop so there's no reason this should have happened.
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Posted by: Mom65
Verified Purchase:Yes
I like the design and how the keys feel. I would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: kay52
from Seymour, TN
Verified Purchase:Yes
The zoom has been a constant problem for me. It keeps zooming out or in constantly! If there is a way to fix this, I need to know how.
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com