Customer reviews from belkin.com
Phyn - Plus Smart Water Assistant with Shutoff
Average customer rating
4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Phyn - Plus Smart Water Assistant with Shutoff
Posted by: TheTranClan
from San Jose, Ca
Verified Purchase:Yes
I have been waiting for long time for type of product. When I saw it online I purchase it immediately. It comes with the 1 in to 3/4 adapter. I did the installation myself, but I do recommend certified professional plumber. The app is very easy to view and navigate. Be sure to read the instruction.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
1
Possible defective product
on January 20, 2020
Posted by: PNW Dad
from Portland, OR
I purchased two of these units from different retailers and both times the unit came in previously opened boxes with missing envelopes, guides, and possible connectors. I suspect Phyn is just restocking returned units without any concessions. Buyer beware
No, I would not recommend this to a friend.
Written by a customer while visiting belkin.com
Customer Rating
5
Should be included with every homeowners policy
on March 13, 2021
Posted by: Mark Wisconsin
from Milwaukee,Wi
Verified Purchase:Yes
Works great! Wish I bought this sooner. Tracks accurate water use
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Joe mullin
from Boston, MA
Verified Purchase:Yes
I have not installed the device yet. I had to cancel my contractor due to difficulties connecting Wi-Fi. The device needs the latest WiFi security protocols (WPA2 AES) but cannot work with firewalls, beamforming antennas or AI. I only found out these details working with customer service. I still had a router that seemed to comply but wouldn't work. I got the device working using my phone as a hotspot (good suggestion from Dane in tech support) and also on a stand alone AP. All of my pain could have been avoided if Phyn provided the specific Wi-Fi requirements in their documentation in the box and a list of known good router/AP/network configurations online. (Note that 100 of 137 FAQs pertain to Wi-Fi, app, or network) I also have quibbles with ambiguity in help materials online, e.g. alert sent once a day when water shut off. Does that mean the Phyn valve is closed or the water supply to the Phyn is shutoff? (It's the latter.) I have read other reviews expressing difficulty with Wi-Fi set up so I'm not surprised. My research says the Phyn device is the best available technology so I am looking forward to having a good experience as well after I can reschedule my contractor. I know Phyn is a young company, but a small investment in improved documentation will improve customer satisfaction and free up their techs to address real problems. I'm surprised a solid company like Belkin hasn't fixed those isseus.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Posted by: Jim Scarborough
Verified Purchase:Yes
I am impressed with the product, care taken with packaging, and instructions. Within the first 48 hours of use I detected a small intermittent toilet leak and was able to assess my daily water usage to make better use of my water resources. I look forward to continued improvements as my Phyn and I get better acquainted.
Written by a customer while visiting belkin.com