Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.3
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
160
4 Stars
52
3 Stars
25
2 Stars
11
1 Star
15
89%of customers recommend this product.
(
177 out of
199)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Black
Posted by: JackieL
Verified Purchase:Yes
LOVE: Light weight, performance for what I need it for. Fast, easy, light and good battery life.
MEH: the way oils from hands ( not dirty hands by any means) deposit on the matte finish of this computer.
HATE: The position of the track pad and how easy it is to accidentally touch it while typing, causing your mouse position to change on screen suddenly and then you are all of a sudden typing in the wrong part of a document.
HATE: a power flaw that seems to be prevalent with other users too where you have to physically reset the laptop with a pin or something occasionally ( why are these occasions always when I am at a business meeting and dont have a paper clip around?)
MEH: the way oils from hands ( not dirty hands by any means) deposit on the matte finish of this computer.
HATE: The position of the track pad and how easy it is to accidentally touch it while typing, causing your mouse position to change on screen suddenly and then you are all of a sudden typing in the wrong part of a document.
HATE: a power flaw that seems to be prevalent with other users too where you have to physically reset the laptop with a pin or something occasionally ( why are these occasions always when I am at a business meeting and dont have a paper clip around?)
Written by a customer while visiting lenovo.com
Posted by: urxvt
from toronto
Verified Purchase:Yes
The trackpad failed after one week of light usage.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 9, 2019
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support team at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Wong123
Verified Purchase:Yes
Device goes into hibernation mode and won't come out of it, needs to power cycle to use it. Too bad that I've spoken with 3 departments to try and get a replacement -- and getting nowhere.. I guess I'll try and find a 4th department to help me.. this issue has happened 3 times in 3 weeks..
Response from lenovo.comBy Adrian_Lenovo, Customer Service, December 24, 2019
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support team at https://support.lenovo.com/us/en/. Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Vancouver
Verified Purchase:Yes
Cannot believe this laptop is so light and portable. I carry it easily in my handbag with a sleeve and sometimes I don't know if I am carrying it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Ahmed Gamal
from Edmonton, Alberta
Verified Purchase:Yes
It's super light, ultra fast, charges with a USB type C & charges in no time. The sound on it could be better of course (I'd give it a 7.5/10) but other than that it's been nothing less than amazing for us. I work in a very fast paced medical clinic so I can have up to 4 programs opened at once, but the performance has never slowed down & never fails to impress me & the staff. Highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Mohammad Izadi
from Montreal, QC
Verified Purchase:Yes
There is some lack in this specific model of product:
1. There is not LAN adapter in the package.
2. Some performance issue.
3. Battery life is not same as the data in the website.
1. There is not LAN adapter in the package.
2. Some performance issue.
3. Battery life is not same as the data in the website.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Brett123
from Vancouver BC
Verified Purchase:Yes
The battery life is worse compared to my previous lenovo laptop (T470), only around 6 hours....it also gets very hot. Not worth the significantly higher price point.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, April 20, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. In looking at your battery, please try utilizing some of the tools provided in this link https://support.lenovo.com/jp/th/solutions/ht063051. Also, in regards to overheating, I would recommend making sure that your device is kept clean as well as ensuring that it is kept in the right place so that airflow is not restricted.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Charlottetown, PE
Verified Purchase:Yes
Have the ThinkPad X1 for a month now and am completely satisfied. I particularly like the battery life as it gives me a full day without charging. The key board and pad are very user friendly which is much appreciated.
Written by a customer while visiting lenovo.com