Hi. This is Robert from SIMPLE Mobile. We apologize for the inconvenience. May you let us know what specific features you were running into problems so that we can try to shed a bit more light on your phone’s expected functionality? For assistance, please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.