Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon 14" QHD Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Average customer rating
4.2
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
151
4 Stars
49
3 Stars
24
2 Stars
11
1 Star
15
88%of customers recommend this product.
(
168 out of
190)
Customer Reviews for Lenovo - ThinkPad X1 Carbon 14" QHD Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black
Posted by: PaulC
from Canada
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fingerprint and face recognition log in don't work well. Trackpad quite sensitive even on low sensitivity setting. If you so much as brush it with your wrist, your cursor jumps all over the place. A bit annoying when writing reports. Other than that, I really do like it. Light, tough, amazing screen, and all day battery life.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Graeme
from Vancouver
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great light weight laptop, snappy speeds,4K screen!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
All around great laptop with an excellent keyboard
on April 7, 2021
Posted by: Mike Axworthy
from Red Deer, AB
Verified Purchase:Yes
[This review was collected as part of a promotion.] For such a thin laptop, the keyboard has a great feel to it. And this is from someone who still works with an IBM Model M keyboard. The 3840x2160 screen causes it to have a shorter battery life but I am able to get a full day out of it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Beth B
Verified Purchase:Yes
[This review was collected as part of a promotion.] Speed and ease of use along with the ease to setup. Also, the screen resolution is at motion picture quality.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Hamish82
from Gatineau QC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice and powerful.
Like it to develop my new applications...
Like it to develop my new applications...
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: KTaylor
from Thunder Bay, ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great, powerful, lightweight option for managers and sales reps
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Repeated No battery is detected issue
on April 27, 2021
Posted by: CocoCan
from Toronto
[This review was collected as part of a promotion.] The laptop was great and I liked the design and performance very much in the first few months. Then I discovered a battery/power related issue. I will get no battery is detected error if I disconnect my power core for a few hour then re-plug. It won't recharge my battery and the laptop won't come back if I restart my laptop. The technical support taught me a workaround and I'm able to bring my laptop back. But it's vey annoying that I have this issue again and again. Luckily I bought premier on-site support package which I definitely recommend when you buy new lenovo laptop and hopefully the issue can be fixed with new parts and technician on site.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, April 27, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
It has touchpad issues
on May 19, 2021
Posted by: data scientist
from Toronto, ON
I chose Lenovo after several years of bad experience with my previous laptop, hoping to get a better one with more money, completely wrong! Just after a week, the touchpad started to act weird. After an hour of working, it gets a lag time, very frustrating. I have updated the driver from their website, it was good for a few days, but problem is back again. I spent an hour writing the problem in so called "online service request", have not heard back after a month. Plus, the battery life started to decrease exponentially fast after just three months.
I would recommend this to a friend!
Response from lenovo.comBy Adrian_Lenovo, Customer Service, May 19, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please contact our Customer Service team at 1-855-253-6686.
Also, for battery concerns, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Also, for battery concerns, please utilize this link https://support.lenovo.com/jp/th/solutions/ht063051.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com