Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Customer Rating
5
GREAT FEATURES
on November 9, 2022
Posted by: did a great job
from az
washed a load under "bulky". took about 1 hour! wasn't ready for that! did a great job.
next load will be just "normal". will see how that goes.
next load will be just "normal". will see how that goes.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
amazing washing machine!!!
on October 15, 2022
Posted by: RP Garcia
from Upland, Ca.
So far the family and I love our new washing machine. We are a family of 5 adults, one 2 and a half year old child and a white German Shephard and the washer has handled all we have thrown at it. The washer can handle huge loads of clothes, comforters, sheets, pillows, etc.... It is pretty amazing how all you have to do is load the washer, select what cycle and the washer does the rest. The washer automatically knows what size load is, dispenses the appropriate amount of detergent and water and does a great job getting the clothes clean. I would recommend this washer to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Not too bad
on October 9, 2022
Posted by: Peskii
from Kansas
Our GE dryer is great, dries fast, and it’s quiet. Our washer isn’t bad, the washer sometimes doesn’t finish a cycle, and doesn’t always drain the load.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Don@GEA, GE_Appliances, October 12, 2022
Hi there. We’re happy that the dryer is working out for you. However, we are sorry to hear that you are having this concern with your washer not draining completely. We understand that this can be an inconvenience for you.
There could be a couple of reasons as to why your washer wouldn’t drain completely, you can learn more about those reasons here https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can reach out to us once again if we can assist you further. Best wishes. – Don@GEA
There could be a couple of reasons as to why your washer wouldn’t drain completely, you can learn more about those reasons here https://products.geappliances.com/appliance/gea-support-search-content?contentId=23080
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can reach out to us once again if we can assist you further. Best wishes. – Don@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Always Off Balance
on October 5, 2022
Posted by: Happycat29
from Goffstown, NH
This is the worst washing machine I have ever purchased. Even though we are meticulous in placing our items so their weight is evenly distributed, at least 50% of the time it gets itself off balance. The drum turns so aggressively when it agitates, all the clothes get shifted to one side. It doesn't matter what setting we use either. We have bought GE Appliances in the past and had no problems, what were you thinking with this one GE? If you do not want to have to babysit your washing machine, do NOT buy this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 11, 2022
Hello - while we're happy to know that you like the appearance of the unit, we're also very sorry to know that you've had to experience this situation with your washer going out of balance. We know this is very inconvenient, and we completely understand your disappointment.
We noticed that one of our technicians will visit your home in the coming days, and we're confident that they will provide the best assistance and resolution possible.
Please know you can reach out to us on social media if we can assist you further.
Take care.
Pablo@GEA
We noticed that one of our technicians will visit your home in the coming days, and we're confident that they will provide the best assistance and resolution possible.
Please know you can reach out to us on social media if we can assist you further.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud noise even for a small size load
on October 5, 2022
Posted by: justa user
from NY
Worst washer ever, tried many different way like moving from one are to another to see if the floor is not even or maybe it just dont like being next to the dryer lol. i could hear the loud grinding noise from second floor!
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 11, 2022
Hello - we're very sorry to know that the washer's sound levels haven't met your expectations. We know this can be inconvenient, and we completely understand any frustration this may have caused.
Modern top-load washers will generate certain sounds/noises due to the nature of their design. You can learn more about these sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Modern top-load washers will generate certain sounds/noises due to the nature of their design. You can learn more about these sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy!!
on October 3, 2022
Posted by: Disappointed In Goodyear
from Goodyear AZ
Very disappointed in the noise level of the entire cycle!!
It is difficult to balance load. It is very sensitive to loading no matter the size of load
It is difficult to balance load. It is very sensitive to loading no matter the size of load
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, October 7, 2022
We’re so sorry to hear you’re unhappy with the noise and loading. We know this can be irritating, and we expect a better experience for you.
Information on the sounds your washer will normally make can be found on our support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061.
When it comes to keeping a balanced load, please follow the steps on page 18 of your user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf.
We’re here to help should you need additional assistance. Have a wonderful day. -Gina@GEA
Information on the sounds your washer will normally make can be found on our support page here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061.
When it comes to keeping a balanced load, please follow the steps on page 18 of your user’s manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf.
We’re here to help should you need additional assistance. Have a wonderful day. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great washer, Affordable price point
on September 29, 2022
Posted by: AM209
from California
We love our GE washer. We love the lighted display, large capacity, smart dispense and water station features. We use less detergent with the smart dispense feature. The large capacity enables us to wash larger loads.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features!
on September 29, 2022
Posted by: Shay42
This washer is HUGE! I love the auto-dispense feature.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com