Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Customer Rating
5
This is a great machine with large capacity
on January 30, 2023
Posted by: Ladygem
from Ringgold, GA
The washer has a large 5.0 cu ft. Capacity. It handles large and small loads well. The washer has an agitator, which was appealing to me, as I have dogs and am often washing dog towels and bedding.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to use
on January 14, 2023
Posted by: Wendy Mike
from Bell fl
Cleans clothes better than my last washer. Uses less water.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent washer
on January 6, 2023
Posted by: Catherine222
from Winchester, VA
Perfectly washed clothes, large capacity, love the feature that adds detergent automatically to the load. It is the best appliance purchase I’ve made to date. Very satisfied.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Balancing issues with sensoring is horrible
on December 27, 2022
Posted by: Roxanne B
from Holland, Ohio
The sensoring for balancing is horrible. I have had this machine for a few years now and just getting tired of having to go in an move my clothes or towels around just to balance it. Its supposed to do this by itself, but it keeps going unbalanced .
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, December 30, 2022
We're happy to hear that you like your washer's appearance, but we do understand that you are having some issues with balancing. Your experience is important to us, and we'd like to offer some helpful information.
We recommend allowing the cycle to continue and finish. If the load is wet at the end of the cycle, even out the load and run a Drain & Spin cycle. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
We recommend allowing the cycle to continue and finish. If the load is wet at the end of the cycle, even out the load and run a Drain & Spin cycle. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Very nice!
on December 7, 2022
Posted by: Lizyi
from Sarasota Florida
These machin looks good and durable. I hope it will be worked long time.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Second long term update
on December 4, 2022
Posted by: MKE Mike
from Milwaukee, WI
I'm now in my full year of using the machine. I was retired but have taken a full time grocery store job. It requires at least one daily small load of the uniform. I get clothes dirty and smelly from produce stocking, especially from when I have to cut onions and peppers for the display floor. I have made my peace with modern washers and now use the high efficiency cycles more than not. They work as long as you load the machine by carefully balancing bulk and weight by the placement against the walls of the tub as best as possible. Fold towels and jeans in half before putting them in. Do not wrap jeans around the agitator. After mastering this, the machine is as designed. It does a fine job washing . The high efficiency design works as long as you load it carefully and do not stuff the washer. Also, don't think that "Normal" means like you have loaded washers in the past by simply tossing mixed loads helter skelter inside the machince. It will not work as designed and it will waste your time in rebalancing the load or having to redo the load. I'm now content with the design and would buy it again. The auto detergent dispenser works great and does not allow over sudsing which defeats the modern machines so often. The power wash cycle and the soak cycles have yet to be defeated where I have to re wash heavily soiled items. A good friend has purchased the successor model "Profile". He has had fine results and did a much better job than I in simply loading the machine correctly and using the correct cycle too right off the bat. Also, I wash bedding too frequently as my cats have a bad habit of fouling the bedding with furballs. The big capacity works great on my queen sized comforter and sheet sets. All in all, this has been a fine purchased.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy With My Purchase
on November 18, 2022
Posted by: Pablo007
from Arizona, AZ
I was afraid I would have a balancing issue, but my first load with a few kitchen towels complete succesfully with no problems.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible machine-do not waste money even on Cleara
on November 10, 2022
Posted by: Momofthree3
from Dallas,TX
This is by far the worst washing machine I have ever had and I have lived in Europe with tiny machines that only fit a singular outfit. It is horrible at balancing and so if you fill over 1/3 of the way full it can’t handle it. The machine just ends anytime it gets off balance and you end up with soggy dripping clothes that have to be removed until you can get the load small enough for it to manage balancing. Which is comical because if you wash a small load the water never gets high enough to even cover the clothes unless you press the button to add 6 or more gallons. Anytime I wash more than one towel at a time it takes a full day to do a load of laundry because of the amount I have to rerun the machine.
Also due to the lovely HE features on machines these days anything that’s gotten slightly dirty has to be hand washed first. Whites are basically wear twice and throw away if you want them to actually be white for my kids whereas with all my previous machines whites were my favorite to put the kids in because bleach fixes everything.
Also due to the lovely HE features on machines these days anything that’s gotten slightly dirty has to be hand washed first. Whites are basically wear twice and throw away if you want them to actually be white for my kids whereas with all my previous machines whites were my favorite to put the kids in because bleach fixes everything.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 15, 2022
Hello - while we're happy to see that you like the appearance of this unit, we're also very sorry to hear that the unit has not met your expectations.
We value this feedback, and please know we will share your thoughts with our product and design teams for future design consideration.
The washer takes actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. The unit might not be properly leveled, and this could be causing the tub to go out of balance. You can learn more about the leveling legs on page 25 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
We value this feedback, and please know we will share your thoughts with our product and design teams for future design consideration.
The washer takes actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. The unit might not be properly leveled, and this could be causing the tub to go out of balance. You can learn more about the leveling legs on page 25 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf
If you believe your situation to be abnormal, we recommend scheduling a service appointment for one of our technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com