Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Customer Rating
5
Great Washing Machine
on August 26, 2023
Posted by: Gig66
Great Washing Machine at a Great Price. It replaced a competitor's machine which only lasted a few years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Sensitive electronics
on July 28, 2023
Posted by: Elmer1135
Not recommended for any house exposed to freezing temperatures
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 31, 2023
Hello - Thank you so much for taking some time to connect and share your review. We are sorry to hear that you are having trouble with the electronics.
This model is not recommend to be used in environments where freezing temperatures are present. This can cause a lot of major damage to the internals. If you have any questions or need any further information, you can always reach out directly and we will be happy to help.
Thank you again for sharing your review, we hope you have a great rest of the week. - Jonathon@GEA
This model is not recommend to be used in environments where freezing temperatures are present. This can cause a lot of major damage to the internals. If you have any questions or need any further information, you can always reach out directly and we will be happy to help.
Thank you again for sharing your review, we hope you have a great rest of the week. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on July 27, 2023
Posted by: Shell118
from Phoenix. AZ
Big, beautiful & quiet! Perfect addition to our home of 5–active family life always feeling buried by laundry! Not anymore! Love being able to set the system with my phone to run machine during the quieter parts of the day spacing out our energy usage. Great purchase!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality, GE is not the company it used to be!
on July 4, 2023
Posted by: Wisco50
from Sparta, WI
I'm about 50 years old. I've owned four washing machines in my adult life. Honestly, I've never hated a washing machine more than I've hated this GE model. The first load I ever ran in it ruined my clothes. By default it only put a little bit of water in and then proceeded to agitate and damage my graphic tees--since there was not nearly enough water in it. You have to set it +6 gallons to prevent your clothes from being damaged, unless you are only washing a few garments, or fewer than two towels. Also, the machine has imbalance issues all the time, the attempts to re-balance just waste electricity and water, it just doesn't work. Note: I know how to load a washing machine to prevent imbalance, this machine just isn't designed to run a full load in it. The last issue I have is that the lid-lock switch is made poorly, it's fragile and breaks easily. I'm going to replace it one more time (it has just broken again on me, as I write this), and then I'm putting this darn thing out on the curb!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 6, 2023
Hello,
Thank you for taking the time to provide feedback on your washer. We're sorry to hear that your clothes are not getting dry, and we want to help!
The Department of Energy sets standards for water usage, and over the years the amount of allowable water has decreased. Wish washers use less water and energy, you will no longer see a wash basket full of water. Additionally, most new washers are equipped with load-sensing technology, so the amount of water will vary based on load size and cycle selection.
Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future.
-Charlie@GEA
Thank you for taking the time to provide feedback on your washer. We're sorry to hear that your clothes are not getting dry, and we want to help!
The Department of Energy sets standards for water usage, and over the years the amount of allowable water has decreased. Wish washers use less water and energy, you will no longer see a wash basket full of water. Additionally, most new washers are equipped with load-sensing technology, so the amount of water will vary based on load size and cycle selection.
Thank you again for sharing your honest feedback, as it allows us to learn and improve our products for the future.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Know came off soon as I got it home
on May 6, 2023
Posted by: Meza0807
from Tupelo Ms
Don’t waste your time with this product. My washer went out so I needed a washer asap. I bought it got it home had to unload it and about to have to load it back up to take back. The know came off soon as we tried to use it. When put back on it falls back off easily . Over price piece of garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 8, 2023
Hello,
We’re sorry that your new washer’s control knob came off easily. We know it can be frustrating when a new appliance doesn’t meet your expectations, and it can be even worse when it’s something you rely on often like a washing machine. This is not something we want or expect from our products. We are constantly working to improve, and we will take your feedback into consideration going forward. Thank you for taking the time to leave us your review and we hope we can earn your trust back in the future. -MichaelB@GEA
We’re sorry that your new washer’s control knob came off easily. We know it can be frustrating when a new appliance doesn’t meet your expectations, and it can be even worse when it’s something you rely on often like a washing machine. This is not something we want or expect from our products. We are constantly working to improve, and we will take your feedback into consideration going forward. Thank you for taking the time to leave us your review and we hope we can earn your trust back in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on May 1, 2023
Posted by: Kws74
from Arkansas
This washer never works right way to sensitive stays stuck in balancing mode most of the time
No, I would not recommend this to a friend.
Response from geappliances.comBy Tierra@GEA, GE Appliances, May 2, 2023
Oh no!
We're so sorry to hear that you are having a hard time with your washer. This can be such a hassle and we're more than happy to assist. When the washer is in 'balancing' mode, this means the washer cannot spin properly. After the wash cycle was complete, the items in the load were no longer evenly distributed enough in the tub to allow the spin out of the water. You would need to manually redistribute the items in the load more evenly in the tub, then resume your cycle by pressing Start or select Drain & Spin and press Start.
We hope this information helps. Please let us know if you need further assistance.
Have a great day. - Tierra@GEA
We're so sorry to hear that you are having a hard time with your washer. This can be such a hassle and we're more than happy to assist. When the washer is in 'balancing' mode, this means the washer cannot spin properly. After the wash cycle was complete, the items in the load were no longer evenly distributed enough in the tub to allow the spin out of the water. You would need to manually redistribute the items in the load more evenly in the tub, then resume your cycle by pressing Start or select Drain & Spin and press Start.
We hope this information helps. Please let us know if you need further assistance.
Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Works great
on April 27, 2023
Posted by: Kd Skywalker
from Indiana
Good product for the money. Simple to use. Made local
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on March 25, 2023
Posted by: West Melrose
from Melrose MN
I didnt think I would like it but I Love the auto soap dispensing!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com