Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Customer Rating
5
Awesome washer love it
on November 7, 2021
Posted by: Me1224
from Illinois
Works great and alot of capacity all in all just a amazing machine
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage
on November 7, 2021
Posted by: Kristaferrante84
from Florida
My washer is less then 2 years old and I have had problem with it’s cleaning abilities from the first load. Now the tank tells me it’s empty when it’s full. No replacement parts to be found anywhere for the cost of this machine, it should work for longer then 2 years. Wish I would have went with any other brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 11, 2021
Hey there,
We're so sorry to hear that your washer is having cleaning problems and that your detergent tank is faulty. We can certainly understand the amount of frustration that would cause. We can provide some helpful information if your washer is not cleaning well. https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
If your detergent tank is saying empty when it is full, then that will require a service appointment to fix. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate your support. Mike@GEA
We're so sorry to hear that your washer is having cleaning problems and that your detergent tank is faulty. We can certainly understand the amount of frustration that would cause. We can provide some helpful information if your washer is not cleaning well. https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
If your detergent tank is saying empty when it is full, then that will require a service appointment to fix. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate your support. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Holds so much more!!!
on November 5, 2021
Posted by: jenjen1296
from South Vienna, Ohio
We love the capacity of this washer. We love how our clothes come out clean and fresh. We got the model with the agitator and we love it!!. Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible machine
on November 4, 2021
Posted by: Magp987
from Zebulon, NC
This is the worst washer mashing ever. It has a giant well but will only put in enouwater to wash a few pairs of jeans unless I put it on max fill, which is not recommended. Why? It is so deep I have to use bbq tongs to reach down inside to get the clothes out. On top of that, it goes out of balance very easily and the machine has a conniption as if it’s going to bounce across the floor. I have to quick run, hit pause, rearrange everything and start over. I can not go out while the washer is on since it can’t be trusted to cycle seamlessly.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , November 5, 2021
Hello- We are very sorry to hear you are unhappy with your washer. We can understand your frustration when a new appliance doesn't meet your expectations and apologize for the issues you are having.
Note: Max fill is perfectly fine if you feel it is needed.
All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. If you have any questions in the future, reach out to us. We are here for you. Joyce@GEA
Note: Max fill is perfectly fine if you feel it is needed.
All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. If you have any questions in the future, reach out to us. We are here for you. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love this washer
on November 4, 2021
Posted by: Kel24
from Marietta Ohio
I love this washer however it is not for shorter people. I am 5’4” and struggle to reach the bottom.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
GE washer
on November 2, 2021
Posted by: Brat 2
from Chicago, Il
It is so quick and quiet. Does not unbalance easily
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features and energy saver
on November 1, 2021
Posted by: BABS35
from Brooksville, FL
Great washer and dryer! Nice product. Thank you very much!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice surprise
on October 30, 2021
Posted by: chiuwuofa
from Milwaukee, WI
I recently moved and had to look for a washer in stock at my dealer for immediate delivery. I was pleased to find a GE washer available and it was a new style High Efficiency with agitator model. I am familiar with the industry and knew G.E. to have a good record with its current line up. The new machine also fit a need for more moderate dimensions given my narrower than normal staircase to basement's utility room. Bonus. The new machine has been working a lot for me. I had a lot of damaged clothes and bedding from a bad move. They had to be washed and the machine has performed well. It is quieter than expected. The HE preset cycle controls work well. I have had to only twice add a little water with Deep Fill ,the extra water control and feature. The machine is quieter than I would have imagined given its powerful spin out rate. The electronic controls are new for me, but they are intuitive and well laid out logically. The many options for water temps are a blessing as I'm told Winter time cold water temps can be too cold for detergents to work properly, especially here in Wisconsin. I have not used the wifi or the water outlet feature yet but I'm going to set up the wifi connection shortly. I'd like to know when the cycle is finished before going downstairs to the machine. The machine seems very solid and well made. I expect a good lifespan from it. I would buy the machine again, Covid availability or not as a concern. I recommend it without a reservation.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Written by a customer while visiting geappliances.com