Customer reviews from geappliances.com
GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Average customer rating
4.1
(738 Reviews)
Rating breakdown 738 reviews
5 Stars
466
4 Stars
110
3 Stars
40
2 Stars
37
1 Star
85
79%of customers recommend this product.
(
560 out of
706)
Customer Reviews for GE - 5 Cu. Ft. High-Efficiency Top Load Washer - White on White/Silver Backsplash
Customer Rating
5
Great Features & Easy!
on January 24, 2022
Posted by: dair2b
from Vidor, Texas
I LOVE my new GE washer! It is so easy - throw in my clothes and turn on the proper setting! No messy detergent to add every time. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
nice washer
on January 23, 2022
Posted by: Weapil
from Jeffersville, IN
This washer is nice and looks sleek. I have had a front loader for a long time and this is my first top loader in 2 years. The barrel is large and can fit a lot of stuff. My only complaint is reaching the bottom to get the small things out. I am 5 foot 7 for reference. I can reach it but I must stand on my tip toes. It also took me a bit to figure out how to use the fabric softener(which setting dispensed it)
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
GREAT WASHER
on January 21, 2022
Posted by: SPUN1
from FRESNO, CA.
LIKE THE BIG 5.O . ABLE TO PUT MY BLANKETS AND BEAD SPREAD IN DOES A GREAT JOB
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
We want our money back!
on January 17, 2022
Posted by: Too little water
We are so disappointed with the performance of this machine. Washer barely fills with water. I realize this is a high-efficiency washer and per the manual, water is not supposed to cover the top level of clothes. However, there is so little water that the clothes on top are barely wet! (see first picture) The machine struggles and makes grinding noises while trying to agitate the clothes because there is very little water in the tub. It's as though there is only enough water to wet the clothes but not where there is standing water in the tub. The clothes barely circulate within tub. Clothes on the top layer do not get cleaned. The only way we can get our clothes near "clean" is to use Deep Fill or Comforter so there is enough water for the clothes to get agitated and circulate, which defeats the purpose of a high-efficiency washer. Moreover, even when Deep Fill is used, clothes on top stay on top; there's no movement of the clothes. How does clothes sticking out of the water line become clean if they never submerge during part of the cycle? There is lint residue on our clothes even with Deep Fill. Also, if Deep Fill is not used and because there is so little water, only those clothes that get detergent/water mix, while the machine is filling, come out smelling clean. The rest just smell like they've been rinsed rather than washed. We have been careful not to overfill the tub with every wash. I wish we could return this washer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , January 26, 2022
Hello- We are very sorry to hear you are having these issues. We can understand how frustrating it is when a new appliance isn't meeting your expectations. We would like to help!
Pressing Deep Fill once adds 3 gallons. Pressing and holding Deep Fill Clean for 3-5 seconds maxes out the water level. Another way to max out the water level is with Bulky Items cycle. Keep in mind, even if you max out the water, your washer is still saving water and energy.
Power Prewash option simply adds another wash fill, dose of detergent, and washing step in front of the wash cycle chosen (quick wash). It will use the same amount of water as it would otherwise use during the wash portion of the cycle has the Power Prewash option not been added. The bulky items or Heavy are the best cycles to get the most water, we always recommend using Deep Rinse and also adding the 2nd Rinse to see if that helps. If you are concerned and feel there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737.
If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
Pressing Deep Fill once adds 3 gallons. Pressing and holding Deep Fill Clean for 3-5 seconds maxes out the water level. Another way to max out the water level is with Bulky Items cycle. Keep in mind, even if you max out the water, your washer is still saving water and energy.
Power Prewash option simply adds another wash fill, dose of detergent, and washing step in front of the wash cycle chosen (quick wash). It will use the same amount of water as it would otherwise use during the wash portion of the cycle has the Power Prewash option not been added. The bulky items or Heavy are the best cycles to get the most water, we always recommend using Deep Rinse and also adding the 2nd Rinse to see if that helps. If you are concerned and feel there is an issue, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737.
If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
HAPPY CUSTOMER
on January 17, 2022
Posted by: cobwebz
from Clarksville, TN
Yes, there is a learning curve, once you're past that, it's awesome! I've had great luck with GE appliances in the past. Happy that we stayed with GE.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Awesome Washer!
on January 12, 2022
Posted by: Shelshop
from Macomb, MI
I love this washer. It is quiet, efficient, great features, large capacity and beautiful too! The only thing I don’t like about it is that it is so deep I need a step stool and I’m 5”4, to get the socks at the bottom!!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice Machine
on January 8, 2022
Posted by: Rhonda22
from KC
Just Got this machine seems real nice,lots of room.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Quiet machine
on January 5, 2022
Posted by: Elm Flats
from Cadillac, MI
A washing machine that meets our likings! You don’t here it running unless your in the same room as the washer! Low water & low suds!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com