Our diaper pail lasted for a little over a year before part of the plastic hinge broke. I was impressed and grateful for Ubbi's customer service - they asked for some information and replaced the pail for just the shipping fee. The pail is easy to use and easy to clean because of the material and the design. I like that I can smoothly open and close it with one hand. We purchase the replacement bags because they aren't expensive and they last a long time, but it's nice to have the option to use whatever bag we have on hand in case we run out.
We had this product for 1.5 years and then the lid did break. Customer service is excellent and had us back up and going in no time. Couldn't be better.
We've had the ubbi for a few months now. After issues with our first one, we got another. Overall the smell is contained to the inside of the pail, but once used the inside smells so bad that I hold my breath when opening. i like that it locks so my two year old can't open it and that you don't have to buy special bags and to go in it.
I recommend the Ubbi diaper pail to all my expecting friends. It's a well made product that allows you to use regular trash bags that you already have in house so one less this to have to think about making sure to have stocked up, and much more affordable. I recently had an issue with my Ubbi and contacted customer service. They were very thoughtful in their service and I felt like I was getting personal care which is rare these days. They totally fixed my issue and made me an even more loyal customer. Great product, great company.
This is the diaper pail that I keep going back to with all of my kids! It does such a great job keeping the room fresh. There's plenty of space and I like that I can use my own garbage bags. Highly recommended!
Best diaper pail ever. I'm so glad we decided on purchasing this product. The handle broke after 6 months of use and their customer service was amazing. They immediately sent me a brand new one.