Customer Reviews for Garmin - vvomove Style Hybrid Smartwatch 30mm Aluminum - Graphite With Black Pepper Woven Nylon Band - (2019)
Customer Rating
4
on May 28, 2020
Posted by: Luis O
from Houston, TX, US
It's design is sleek an amazing, and it's functionality is even better. True to the Garmin name completely reliable for what people get a Garmin for, and that is GPS and workout tracking. Added bonus of looking great for anytime/purpose use.
The Vivomove luxe rose gold is so beautiful and stylish! I just received mine and was anxious to wear it...However, it lacks many features my former Vivoactive 3 model had...I can’t page my phone, see incoming texts directly as they get in, or even see time at night, and notifications are very dim (in auto mode, to maximize battery), and touch screen is terrible!! really disappointed... I wish you’d offer the Vivoactive features, in the Vivomove format and style, as this watch is soooo cute! I’ll return mine, and get the new vivoactive instead...
Response from GarminBy Cecil with Garmin, Fitness, May 14, 2020
We are sorry to hear that you had an experience like that, with the device. The Vivomove Syle does have a Find My Phone feature (Menu > Phone > Find My Phone). As for notifications they should be appearing on the device and can be read by tapping on the top area of the screen. As for the screen brightness we would encourage you to reach out to our team for assistance to determine if that specific device has an issue. Also we would ask for you to use Garmin Express to check the software on the device as well to ensure that it is up to date.
I have just received my vivomove style. The only reason I bought the watch was because of the Garmin Pay which I thought would be extremely useful when out and about, According to Garmin, Garmin Pay will work with "many credit and debit cards from major banks," as well as "many major credit and debit cards, including Visa and MasterCard." Unfortunately you won't be able to use them unless its supported by your bank. If it isn't you can't connect!! There is only one High Street Bank Santander (not my bank) in the UK that accepts VISA the card I use!! I thought I was buying a really nice watch which it is, but with it not being compatible with most UK high street banks then unfortunately I can get the same information on a watch at a fraction of the price that I have paid for this watch
Response from GarminBy Cecil with Garmin, Fitness, May 15, 2020
We are sorry to hear about your experience, we do have an updated list for the available banks, on our site and we are adding more all of the time. We would encourage you to reach out to our team so that we can get more information from you as well. We would also recommend contacting your bank tool so you can ask them for more assistance as well.
I was really disappointed with this product. It is not sensitive with tracking sleep. When exercising the heart rate is not always correct and the touch screen is temperamental, especially when running. In swimming mode the laps are almost out by 800m after a 1.5km swim and when the watch gets to low battery it doesn't always record workouts.
Response from GarminBy Cecil with Garmin, Fitness, April 13, 2020
Hi Michaela, we are sorry that you are having issues with the device. We would encourage you to first check the device using Garmin Express on your computer to ensure that it is running on the latest software. If you find that the device is already up to date or that an updates does not help with the issues that you are having then please reach out to our team for further assistance.
Bought the black, 42mm model recently and love it. Nothing compares to the Connect app, and the watch is light, functional and looks very good. Unfortunately it seems to contain Nickel or some other metal that caused me some large rashes on both wrists. The rashes seem to be caused by the back of the watch rather than the metal buckle on the band as suggested on the Garmin Support Center. A terrible shame as looks and performance make this the best hybrid watch I've tested.
Response from GarminBy Cecil with Garmin, Fitness, March 4, 2020
We are sorry to hear that you are having an issue like this. We would encourage you to go to our support site in order to reach out to our team for assistance. We can then get more details from you and work on a solution.
I was really looking forward to this watch for my birthday - all the things I want are there - Style, activity tracking and notifications from the phone. BUT why o why does it not allow you to cancel phone alarms??? The alarm interface of Garmin Connect is terrible and so limited. The watch does the vibrating, not the phone so its easy to miss, especially if you chose not to wear the watch at night. I am quite disappointed. I really would have thought this is a fundamental functionality. Otherwise it a pretty thing and I would love it to work well.
Response from GarminBy Cecil with Garmin, Fitness, March 4, 2020
We are sorry to hear that you are having issues with the alarm function. When the alarm activates on the device it is possible to tap on the screen and cancel it out. If you are experiencing something else we would encourage you to reach out to our team through our support site so that we can get more details from you and work on a solution.
Beautiful watch that is stylish and lightweight. There are just the right amount of tracking features and seems to be accurate on hr, steps, etc. One improvement I would like to see is in the touch screen sensitivity. I sometime have a hard time getting the screen to register my touches. Otherwise a great device and the Garmin connect app is also well designed.
Response from GarminBy Cecil with Garmin, Fitness, August 26, 2020
Thank you for posting a review we appreciate the feed back. Please feel free to contact us at 800-800-1020 or through support.garmin.com so that we can can more details on the touch screen from you.