Customer reviews from Garmin
Garmin - vívomove Luxe Hybrid Smartwatch 42mm Stainless Steel - Rose Gold With Rose Gold Stainless Steel Band
Average customer rating
4
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
18
4 Stars
8
3 Stars
9
2 Stars
1
1 Star
2
Customer Reviews for Garmin - vívomove Luxe Hybrid Smartwatch 42mm Stainless Steel - Rose Gold With Rose Gold Stainless Steel Band
Customer Rating
3
Looks good, just very simple
on October 28, 2019
Posted by: Jrob80
Doesn't do much. I wish the display can remain on and was more animated with moving graphics. I know this is not the typical smartwatch however it has the hardware to be more fun. All it will take is a hardware update.
Response from GarminBy Cecil with Garmin, Fitness, January 7, 2020
Sorry to hear about your experience with the device. In order for the device to have a good battery life between charges the AMOLED screen will only come on by demand. This gives a much better battery life. If you need further assistance please reach out to our team at support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
1
Doesn’t work at all!
on November 21, 2019
Posted by: Rio2580
I bought this yesterday and this doesn’t work properly at all. Can’t connect to my iPhone and also touch display doesn’t work at all. I feel I dumped 60k jpy for nothing. just terrible.
Response from GarminBy Cecil with Garmin, Fitness, January 7, 2020
Sorry that you are having an experience like this, we would encourage you to reach out to our team for assistance with the device, once we get the details from you we can work on a solution for you, thank you for posting a review.
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Connectivity:
https://support.garmin.com/en-US/?faq=reHBOSC1bt83UTDHqYJZG8&productID=662694&tab=topics&topicTag=region_garminconnect
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Connectivity:
https://support.garmin.com/en-US/?faq=reHBOSC1bt83UTDHqYJZG8&productID=662694&tab=topics&topicTag=region_garminconnect
Written by a customer while visiting Garmin
Customer Rating
5
Nice watch
on December 29, 2019
Posted by: Tommie
Was easy to start,set,and wear. Would buy again. I wear it to bed for sleep mode. It's going to kept me healthy.
Response from GarminBy Cecil with Garmin , Fitness, January 7, 2020
We are happy to see that you are enjoying the device, if you do need any assistance please start out at our support site. This give you the ability to access FAQ's and contact our team as well.
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Written by a customer while visiting Garmin
Customer Rating
3
Beautiful Watch
on January 1, 2020
Posted by: JPSCRC
I received this as a Christmas gift. The watch in itself is Beautiful. It does have some nice features also. I am disappointed however in the fact that it does not notify you with a vibration or tone that you have a message or missed phone call! This was one important reason why my husband choose this watch for me. It would be so nice to receive a notification in some way or another.
Response from GarminBy Cecil with Garmin , Fitness, January 7, 2020
We are happy to see that you are enjoying the device, it is possible to have vibration option activated. this can be done through the device settings.Unfortunately there is not a tone feature. First go to the Garmin support site for that information listed below. If you need further assistance please use the site to reach out to our team.
vivomove Luxe Settings:
https://www8.garmin.com/manuals/webhelp/vivomove_style_luxe/EN-US/GUID-544DFC31-D9F4-458C-BA51-4DD48036C8FA.html
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
vivomove Luxe Settings:
https://www8.garmin.com/manuals/webhelp/vivomove_style_luxe/EN-US/GUID-544DFC31-D9F4-458C-BA51-4DD48036C8FA.html
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Written by a customer while visiting Garmin
Customer Rating
3
Activities Confusing
on February 22, 2020
Posted by: Marsha49
I just got my watch and I am having a lot of trouble setting it up....golf and music are my main objectives but really having trouble with both!
Response from GarminBy Cecil with Garmin, Fitness, March 4, 2020
Sorry to hear that you are having issues with setting up the device. We would encourage you to go to our support sight for assistance with that set up process. Also from our site you can contact our team as well. There is a music control on the device, however this device does not support golf unfortunately,
Getting Started:
https://support.garmin.com/en-US/?productID=662694&tab=topics&topicTag=region_gettingstarted
Music Controls:
https://support.garmin.com/en-US/?productID=662694&searchQuery=music&tab=topics
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Getting Started:
https://support.garmin.com/en-US/?productID=662694&tab=topics&topicTag=region_gettingstarted
Music Controls:
https://support.garmin.com/en-US/?productID=662694&searchQuery=music&tab=topics
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Written by a customer while visiting Garmin
Customer Rating
3
Beautiful watch but smart features really lack!
on February 23, 2020
Posted by: Kristina75
I just received this a couple of days ago.
I had high hopes, after reading all the reviews. The step tracking turned out to really off and it would just stop keep tracking of steps. Then swiping between functions on the watch is really delayed. I will be returning this watch. Bummer!
I had high hopes, after reading all the reviews. The step tracking turned out to really off and it would just stop keep tracking of steps. Then swiping between functions on the watch is really delayed. I will be returning this watch. Bummer!
Response from GarminBy Cecil with Garmin, Fitness, March 4, 2020
Hi Kristina, we are sorry to hear about your experience. If you have not yet returned the device we would encourage you to go to our support site to check the software on the device using Garmin Express on your computer. If you find that the software is already up to date then please reach out to our team for further assistance from our support site. Thank you for posting a review.
Garmin Express:
https://www8.garmin.com/manuals/webhelp/vivomove_style_luxe/EN-US/GUID-3CCB0850-544E-4983-8D61-3CEB91253BCA.html
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Garmin Express:
https://www8.garmin.com/manuals/webhelp/vivomove_style_luxe/EN-US/GUID-3CCB0850-544E-4983-8D61-3CEB91253BCA.html
vivomove Luxe Support:
https://support.garmin.com/en-US/?productID=662694&tab=topics
Written by a customer while visiting Garmin
Customer Rating
4
Vivomove Luxe
on March 6, 2020
Posted by: ltburdock
I am happy with the build, quality, and functionality of the watch; however, if I can suggest an improvement to this product, add two or three additional wristbands (included in the box). This price point for this product is a bit high for what the customer is receiving.
Response from GarminBy Cecil with Garmin, Fitness, August 26, 2020
Thank you for the feedback on the bands, we are happy that you are enjoying the device. If you need any assistance you can always reach out to us at 800-800-1020 or at support.garmin.com
Written by a customer while visiting Garmin
Customer Rating
5
Life Changing
on March 7, 2020
Posted by: Teddy123
I can’t say enough about how much I love this watch! It’s beautiful and has amazing features!! Has helped me meet and exceed my fitness goals!!
Response from GarminBy Cecil with Garmin, Fitness, August 26, 2020
Teddy we are so happy to hear that you are enjoying the device, if you do ever need any assistance please remember that we are there for you at support.garmin.com or 800-800-1020 !
Written by a customer while visiting Garmin