Customer reviews from lenovo.com
Lenovo - ThinkPad X395 13.3" Touch-Screen Laptop - AMD Ryzen 5 PRO - 8GB Memory - 256GB Solid State Drive - Black
Average customer rating
4.5
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
90
4 Stars
34
3 Stars
4
2 Stars
2
1 Star
3
94%of customers recommend this product.
(
106 out of
113)
Customer Reviews for Lenovo - ThinkPad X395 13.3" Touch-Screen Laptop - AMD Ryzen 5 PRO - 8GB Memory - 256GB Solid State Drive - Black
Customer Rating
1
Computer has many issues
on March 3, 2021
Posted by: The truth914
from Nashville
Several hardware/software issues. Computer looks nice but way to many problems out of tbe box.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, March 4, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous
from Miami
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my opinion of the Lenovo Thinkpad X395 with Touch screen and Ryzen 7, after a few weeks of use.
The Good: The Ryzen 7 3700U works great for my needs, it's powerful enough to play with data, dashboards and that sort of thing, and plenty of it for casual office work and browsing. I love the keyboard, the screen is clear and with just the right matte finish. I've used it with a couple of older games and they go great, thanks to Vega. To watch videos is great. The equipment is lightweight and the ideal size to carry anywhere. Fast charging really comes in handy.
The bad: The battery lasts much less than I expected, about 6 hours a day I would say, I have not managed to get more than that. I am a bit bothered by the hot air outlet on the right, I use a mouse all the time and sometimes it is uncomfortable because the warm air hits my hand. For the same reason, keys such as enter are always warm and you feel it. If the air outlet were rear, you would not notice much heat on the keyboard, in daily use. The sound has a low quality, the placement of the speakers below does not help.
All in all it is a good general duty machine and I am satisfied with it.
Written by a customer while visiting lenovo.com
Posted by: Mjccpa
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is slower than my 5 year old dell latitude 7450. It is so sensitive that I am constantly moving items or closing items or moving to another site I do not want. I should have spent the extra money and purchased the dell. The Lenovo is a price of junk compared to the dell latitude.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, March 8, 2021
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. For touchpad settings, please access this link https://www.youtube.com/watch?v=qFNaIb-HxEw.
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenoov
Also, our Lenovo Vantage app allows you to update drivers, run device diagnostics and take advantage of other tools to get more out of your device. Please access this link in regards to Lenovo Vantage https://support.lenovo.com/by/en/solutions/ht505081 as well as this link for a video overview https://www.youtube.com/watch?v=e2_hmA_XHs0.
Very Respectfully,
Adrian_Lenoov
Written by a customer while visiting lenovo.com
Posted by: MrRemote
from Atlanta, GA
Verified Purchase:Yes
It doesn’t come with the hard wired Ethernet adapter.
Speedy machine and I hope it will last as long as my X1 Carbon 2nd gen.
Speedy machine and I hope it will last as long as my X1 Carbon 2nd gen.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Mike Volfman
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop. For the price, it works well and is very fast. Works perfectly with the TB3 dock.
Written by a customer while visiting lenovo.com