Customer reviews from Newair
NewAir 33-lb Portable Ice Maker - Stainless Steel
Average customer rating
4.5
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product.
(
61 out of
68)
Customer Reviews for NewAir 33-lb Portable Ice Maker - Stainless Steel
Customer Rating
5
Elegant Ice Maker
on March 4, 2022
Posted by: RichieRich
from Valencia, CA
Verified Purchase:No
We have this ice maker upstairs in our townhouse and we use it a lot! It looks great and performs incredibly well. It's not too big or very loud. It holds a lot of water in the reservoir which is convenient because you don't have to refill it every day. Ours is in white and I would definitely recommend it to anyone looking for a counter top ice maker.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM033SS00. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM033SS00. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
48 hours in and still no ice.
on August 20, 2022
Posted by: Regretful Consumer
from Kelley Barracks Army Base
Verified Purchase:No
I purchased this two days ago and was so excited. I have been skeptical for a few years. Then after a week of watching videos and reading reviews I purchased one. I have done everything from resetting to cleaning. As I am sitting here it has dumped water, not frozen anything and I am a little frustrated.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with this NIM033SS00 and for the delay in response. Our goal is customer satisfaction, please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with this NIM033SS00 and for the delay in response. Our goal is customer satisfaction, please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Mary81
from AustinTx
Verified Purchase:Yes
I received this Newair ice maker for a birthday present. It has been a great addition to my kitchen. It doesn't take up much room and I never have to worry I won't have enough ice.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the NewAir NIM033BK00. We highly appreciate your feedback and we are glad to hear you are pleased with your NewAir ice maker. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the NewAir NIM033BK00. We highly appreciate your feedback and we are glad to hear you are pleased with your NewAir ice maker. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
This machine saved the party!
on May 16, 2022
Posted by: Joe C
from Long Island, New York
Verified Purchase:No
When I got this machine, it honestly saved my sanity. I quickly was able to make ice when my refrigerators ice maker wasn't able to keep up with my guests needs. This machine is quick, sleek, and fancy. I have 2 of them now, and would recommend it to everyone. Don't start a party without a Newair Ice maker!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product NIM033SS00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product NIM033SS00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Harley Mike
from California
Verified Purchase:Yes
bought about 3 weeks ago and so far it is performing excellent makes ice quick and there is lots of it
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM033BK00.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NIM033BK00.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Need Ice? GOT Ice.
on June 21, 2019
Posted by: Justin
from Los Angeles, CA
I've never owned an ice maker before. For me, ice is one of those things that I don't need until I REALLY need it. What's great about this little ice-make is that key word: little. It pumps out ice quite efficiently, and give you two sizes so that you can choose what's right for you. I love the little basket and scooper too. Just fill it up, pull out the basket, and you can keep making ice all day! Highly recommended if you are an entertainer, have a wetbar at home, or even just love ice.
Response from NewairBy NewAir, Customer Service, June 25, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
3
High Capacity - Low Storage
on April 20, 2020
Posted by: Jimmy Dat
from San Francisco, CA
My previous model had a capacity of 28 pounds, my new unit is 33 pounds. I guess I should not assume and need to ask questions. Even though the new units makes more ice, I have to keep filling it up with water more frequently, not because I am using more ice, rather the water storage is much less and the storage to hold the ice is less. Also, the ice lift unit broke after the second day, NewAir quickly sent me a new piece. Still waiting for the piece to arrive, not a problem. The unit is beautiful and makes great ice. One other item of note, the ice seems to melt much quicker than the previous machine, maybe I just need a larger unit?
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
8 minutes for new ice!
on June 21, 2019
Posted by: ChelseaL
from Fredericton, NB Canada
The New Air portable ice maker is extremely east to use, and fits great on the counter without taking up much needed space. It only takes 8 minutes for new ice and is a great addition when having company over, since everyone loves an ice cold drink in the summer (it even has 2 ice cube sizes!)
10/10!
10/10!
Response from NewairBy NewAir, Customer Service, June 25, 2019
Thank you for posting a review on your NewAir product! Thank you for choosing NewAir.
Written by a customer while visiting Newair