Customer reviews from Newair
NewAir 33-lb Portable Ice Maker - Stainless Steel
Average customer rating
4.5 out of 5
4.5
(413 Reviews)
Open Ratings Snapshot
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product. 
(
61 out of 68
)
Best Buy Privacy Policy
Customer Reviews for NewAir 33-lb Portable Ice Maker - Stainless Steel
Customer Rating
4 out of 5
4
So convenient!!!
on July 15, 2020
Posted by: Momma P
from Texas
Verified Purchase:Yes
I love having 2 sizes of ice. It's so convenient and easy to make ice for dinners and parties.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for sharing your thoughts about the NIM033SS00. We highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for sharing your thoughts about the NIM033SS00. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
Brand new machine is not dropping ice!
on July 12, 2020
Posted by: Dizneyfanz
from CA
I was excited when this arrived. I plugged it in last night, turned it on, filled it with water, and it has never dropped ice. It's now been 24 hours and still no ice. I even drained it and refilled it with cold water. Still nothing. I was hoping for a better experience.
Response from NewairBy NewAir, Customer Service, July 13, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Surprise and delight
on January 31, 2022
Posted by: Josh
from Arizona
Verified Purchase:No
I just bought this ice maker. When I opened the box, it was missing the basket to capture the ice. I called customer service and they immediately shipped me a new one for free! Thanks!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product NIM033SS00. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product NIM033SS00. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1 out of 5
1
Ice Full Sensor Error
on November 17, 2019
Posted by: Kingstress
Verified Purchase:Yes
The ice full light comes on after only one completed freeze cycle so after only 9 ice cubes are dumped in the bucket, the light comes on. I troubleshooted this issue a few different ways including making sure the ice full sensors were clear but still only received a cycles worth of ice. I sent it back.
Response from NewairBy NewAir, Customer Service, November 18, 2019
Hi There!
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 to select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution.
Written by a customer while visiting Newair
Customer Rating
4 out of 5
4
Great little ice maker
on June 22, 2021
Posted by: Shook
from Undisclosed
Verified Purchase:Yes
We have been running this ice maker for a year. Been great. Only issue is one of the paddle hinges broke. I called customer service and for 6 bucks, they are sending out 2 new hinges. Unfortunately it was a month after the 1 year warranty expired. Oh well, 6 bucks is nothing compared to having to buy a new one.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your NIM033BK00. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your NIM033BK00. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Recommend this ice machine!
on May 5, 2021
Posted by: brushcreek
We have been so happy with this NewAir portable Ice Maker! It is amazing how fast it makes ice, and keeps up with your daily needs. When the bucket is full, we sometimes add it to our broken ice maker in our freezer (which will still dispense), and stock up for days of heavier usage, like when we have company. As others have mentioned, the ice is "wetter" than you would expect, so if you store it in the freezer, be sure to stir it up first, to keep it from sticking into a ball. Also, the holding bin is not temperature controlled, so do not expect your ice to sit in the machine for hours without melting. If it does melt, the ice machine will kick back on and continue to make more ice. The machine itself is small and sleek enough to sit on a counter, but be sure to allow space around it for ventilation, and also at the top in order to open it for extracting the ice and re-filling the chamber. It is very easy to operate and clean, with a simple plug for drainage. Another great feature is the excellent customer service! After months of enjoying an unlimited supply of ice, our machine developed an issue with the delivery tray. I contacted customer service and they promptly responded to my inquiry, and a replacement is on its way. NewAir stands by its warranty with no hassles!!! I would order from NewAir again in the future.
Response from NewairBy Newair, Customer Service, May 5, 2021
Thank you for posting your comments in regards to your NIM033SS00. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Love it and encourage others to get one too!
on January 3, 2022
Posted by: Chelle
from New London, CT
Verified Purchase:No
I live that I always have ice ready especially in the summer and I don't have to keep filling trays and ice is done with in seconds the ice shovel broke after the first use but it still worked for the mean time thank you it came in clutch for my ice tea!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM033BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NIM033BK00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5 out of 5
5
Total party game changer!
on June 25, 2019
Posted by: Squeaksandcheeks
from Langhorne, PA
We just used the ice maker for my daughters birthday party and it was the perfect addition to our party! All the guests were so impressed with how it would continue to make ice while I ran around to get other things together throughout the day. I would recommend this for everyday use and for every party!
Response from NewairBy NewAir, Customer Service, June 27, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
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