Customer reviews from Newair
NewAir 33-lb Portable Ice Maker - Stainless Steel
Average customer rating
4.5
(413 Reviews)
Rating breakdown 413 reviews
5 Stars
298
4 Stars
68
3 Stars
13
2 Stars
11
1 Star
23
90%of customers recommend this product.
(
61 out of
68)
Customer Reviews for NewAir 33-lb Portable Ice Maker - Stainless Steel
Posted by: Sharon
from Ohio
Verified Purchase:Yes
Unfortunately my ice machine never worked. It kept going to add water after it made a few ice cubes.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Ice maker for my camper
on June 15, 2020
Posted by: T mar
from Southern Illinois
This is a great ice maker! I read reviews for the best portable ice makers, and Newair stood out. I use it in my camper. Makes ice quickly. Glad I made the purchase!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the NewAir NIM033BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the NewAir NIM033BK00. We are delighted to hear the unit has met your expectations. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Did not work out of box
on June 25, 2022
Posted by: Rainboe
from Oshkosh, Wi
Verified Purchase:No
Spent over $200 for this. Does not work out of box. Tray will not fill with water. Pump makes noise but nothing happens. Add Water light comes on even though reservoir is full. Bad product.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
So easy to use!
on September 5, 2019
Posted by: GraceB
from Ottawa Ontario
We’ve been enjoying our ice machine for two weeks now and what a difference it has made!
We set it up on our bar counter in the dining room, it’s been enjoyed by our children and guests. Ice is quick and the water lasts quite a while!
It’s easy enough for our 10 year old to refill.
What a great unit!
We set it up on our bar counter in the dining room, it’s been enjoyed by our children and guests. Ice is quick and the water lasts quite a while!
It’s easy enough for our 10 year old to refill.
What a great unit!
Response from NewairBy NewAir, Customer Service, September 6, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Stephanie
from Sanger, TX
Verified Purchase:Yes
I have had this ice maker for almost a year. One of the parts broke and customer service will be sending me a new part with instructions on how to fix it since it is still under warranty. Up to this point it has worked pretty well except it does not refrigerate the inside of the unit so if you do not watch for the ice to fill up it will begin to melt. This can be slowed down by using ice cold water from the fridge. Another complaint I have about it not being refrigerated on the inside is that if you let it set for more than a day without use it grows a mildewy smell since there is always a small amount of water at the bottom of the unit unless you pick it up and dump it out. With the unit weighing 33 lb this becomes cumbersome. A buzzer that lets you know when it is full would also be useful.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Nanapami
from Beaumont, CA
Verified Purchase:Yes
Unit continues to shut off. The same issue was experienced by a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Amazing ice maker with customer service to match!
on May 13, 2021
Posted by: Sheenah
from USA
Verified Purchase:Yes
This ice maker is amazing! It makes two different size ice cubes, the shape makes them easy to fit into our stainless steel water bottles. My family has had this ice maker for nearly a year now. It makes ice quickly, quietly and it looks nice sitting on the counter. We had an issue with the unit, contacted customer service, and they responded quickly and fixed the issue. With an outstanding ice maker and outstanding customer service you can't go wrong. If you're on he fence about purchasing this ice maker, go for it!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NIM033SS00.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NIM033SS00.Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Schimiggy
from seattle, wa
Verified Purchase:Yes
Just got this and it's going to be perfect for my summer soirees! The machine is compact and very quiet. We hooked it up to our water supply easily and it was so easy to install. I also have a lot of food in the freezer so keeping my ice tasting fresh is important. I highly recommend it if you're looking to keep your ice away from all the smells in your fridge!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair