Customer reviews from Nespresso USA
Nespresso - Breville Pixie Espresso Machine with 19 bars of pressure - Electric Titan
Average customer rating
4.7
(648 Reviews)
Rating breakdown 648 reviews
5 Stars
509
4 Stars
85
3 Stars
38
2 Stars
4
1 Star
12
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Nespresso - Breville Pixie Espresso Machine with 19 bars of pressure - Electric Titan
Customer Rating
3
Something of a disappointment
on August 22, 2024
Posted by: Janis
from Anna Maria Florida
I had three of these original pixie machines. One for my office, one for my home, and one for travel. I probably pour 4 cups of espresso daily between myself and my co-workers. Unfortunately two of the machines died and it was impossible to fix them. I went all over Nespresso and online checking the videos, taking portions of the machine and changing them, but one of leaked and would never stop leaking and had to be thrown away. The other one just stopped suddenly, it would light but then nothing would happen, and the price of getting it refurbished was more than it was worth.
Also, I was fanatical about following the cleaning directions, using nespresso's own goods and instructions, but other drawback I found with these machines was that they are really difficult to keep clean and avoid buildup. Despite using the Nespresso descaling and cleaners, along with a toothbrush to get the area right around the rim and inside, the coffee would taste muddy within a month of use. That was with using Nespresso capsules.
I have a little essenza that I'm using now when I travel and we'll see how that works out. So far so good. But I have to say that for the price I paid for these pixies, they have been a disappointment. Two out of three is not a great record. One of them was under 3 years old, one was two and a half years old, and one was four years old.
Also, I was fanatical about following the cleaning directions, using nespresso's own goods and instructions, but other drawback I found with these machines was that they are really difficult to keep clean and avoid buildup. Despite using the Nespresso descaling and cleaners, along with a toothbrush to get the area right around the rim and inside, the coffee would taste muddy within a month of use. That was with using Nespresso capsules.
I have a little essenza that I'm using now when I travel and we'll see how that works out. So far so good. But I have to say that for the price I paid for these pixies, they have been a disappointment. Two out of three is not a great record. One of them was under 3 years old, one was two and a half years old, and one was four years old.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Janis. We’re dismayed that your Pixie machines had issues and you purchased an Essenza Mini machine as a replacement. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have replacement options via our Assistance Service Program for the Essenza Mini and Pixie machine models, even when your machines are out of warranty. We recommend reaching out to us with any machine issue via our toll-free number or Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. Aside from brushing the coffee outlet opening and pyramid plate inside the capsule chamber with a damp toothbrush, we also recommend priming your machine three times before you brew the first capsule of the day without a capsule, using the large cup button. Enjoy your Essenza Mini machine. It’s a great machine to travel with within the US.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not like the original Pixie at all. Disappointing
on September 23, 2021
Posted by: Marcie
from Arizona
I have the original Pixie for close to 10 years! Amazingly powerful and although my fire engine red pixie no longer lights up like a jukebox it works perfectly. Got a new one for a second home recently and it is no way the same. Coffee and espresso is weak on the new version! Would not suggest this to anyone and perhaps because it is not as good as the original version
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B. , Customer Service , September 24, 2021
Thank you for your review, Marcie. We certainly want each Nespresso moment to be special and delicious. If you find a difference in the taste of the espresso brewed with your new Pixie machine, we recommend performing a factory reset. To reset to factory settings, turn off your machine and press and hold the Lungo button and turn the machine on. Release the Lungo button and both cup buttons will blink quickly five times to confirm your machine is reset. If you need additional assistance, we are available 24 hours a day, 7 days a week via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine.
on July 9, 2022
Posted by: Ben
from San Jose, CA
This is my second nespresso machine, and it's really annoying that the water leaks out every time I brew coffee. The first machine, citiz, also leaked a lot of water, so I threw the machine in the trash and bought a new pixie, but the same problem occurred. It seems to be a common chronic disease of Nespressso machines. I don't recommend this machine to others.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso Pixie machine. The Pixie machine comes with a one-year warranty and we provide lifetime troubleshooting support. We feel confident we can help resolve the water leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Long lasting
on April 14, 2024
Posted by: LfS
from MA
I have had my machine for 7+ years, a little noisy, but works great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leakage due to coffee grind build up
on January 5, 2022
Posted by: Nancy
from Honolulu HI
Been over a little over a year I own my pixiie and now it’s just leaking water due to coffee grind build up in the unit. There’s no access to unclogging the build up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 7, 2022
Thank you for your review, Nancy. We recommend cleaning the pyramid plate on your Pixie machine to remove build up. Instructions on how to achieve this have been sent to you via the email address on file. If you have any additional questions about your Pixie, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
European style espresso in my American kitchen
on August 17, 2024
Posted by: laughlight
from NJ seaside
Bought with gift money 3 years ago on BF. Can’t believe how delicious my espresso is from this beauty of a machine. Rich, luscious, dark coffee body —foam cap so decadent if I want, this is the only coffee I can love black. With cream, milk, etc it’s lovely. Metal not plastic; handsomest appliance in kitchen. Wonderfully European. Also found in the finest hotel rooms when I travel. Highly recommend — 5/5 Love trying different coffees; but none touch Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still working after 8 years!
on September 4, 2024
Posted by: Paul
from Bloomington, IN
Beautiful machine (I have a red D60), and it's still going strong after 8 years. I can't recommend this model highly enough!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite machine
on April 27, 2023
Posted by: Jojo
from Cincinnati, Ohio
[This review was collected as part of a promotion.] After having tried three different espresso makers, I have come back to this model. I originally bought the Pixie years ago, when it was first released, and it lasted for over 15 years. I tried a few cheaper models after that, and none of them measured up, so I bought my second Pixie about a month ago. It heats up quickly, doesn’t take up much space on the counter, and makes great espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA