Customer reviews from swann.com
Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K 2TB NVR Surveillance System - White Cameras, Black NVR
Average customer rating
4
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
0
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 4K 2TB NVR Surveillance System - White Cameras, Black NVR
Customer Rating
2
System works very well but questionable durability after 9 months
on September 8, 2020
Posted by: Jxsori
from New York
Frequency of use:Daily
I bought this system back in 11/2019 and the system worked very well until last couple of months. I had 2 out of 4 camera failures, one camera got water condensation inside the lens and the second camera just stopped working completely overnight. I am working with Swann to exchange defective equipment under warranty but it is installed on my second home abroad which makes it very difficult to troubleshoot and exchange hardware.
I am quite concerned on how reliable it is and how long will it at last after warranty expires.
I am quite concerned on how reliable it is and how long will it at last after warranty expires.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2020
Hello jxsori,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Based on the information provided, it appears that your cameras have been used outside of their recommended operating temperatures. This can/will lead to permanent damage to the cameras. Please know that Swann does offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Based on the information provided, it appears that your cameras have been used outside of their recommended operating temperatures. This can/will lead to permanent damage to the cameras. Please know that Swann does offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
NVR system
on February 17, 2021
Posted by: Aaron411
from Kansas
Finally got it up and running. Install was simple. Only issue I had was with two of the cables that came with the system. When you open up the box you will find the cables wound up very tight and smashed down to fit in the box. Pretty sure it's breaking the conductor. I had to fish two new cat5 cables and the last two cameras are up and running now. Contacted support and they basically replied that it was my install and closed the ticket. Pretty sure I read someone else's review and they stated that they had the same issue. Other than that, picture is clear and working like it should. Just keep some cat5 on hand if you are planning on installing this setup.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great for our house
on April 7, 2020
Posted by: peteLJ
from Sheffield
Frequency of use:Daily
Really pleased with the
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Awesome cameras. Too bad your domes do not have the same features
on August 13, 2020
Posted by: Woodguy 222
from Tampa FL.
Frequency of use:Daily
Bought this several months ago. Added two dome cameras. I have been calling support about one camera, they keep telling me to try something and call back. Always the same results. One camera freezes s as bout the same time every day or so on my monitor, yet it records like normal and also shows on app like normal. Who can I speak with about this. I have purchased several Swann systems from home to work security. Please help me past this one hurdle. It is not right.
Thank you in advance.
Thank you in advance.
I would recommend this to a friend!
Written by a customer while visiting swann.com