Customer reviews from swann.com
Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Gray/White
Average customer rating
3.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Swann - 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Gray/White
Posted by: Ron W
from Bribie Island Qld
Frequency of use:Daily
Verified Purchase:Yes
I purchased an 4 camera 8 channel DVR system complete with all cables & equipment to install
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Poor quality
on September 27, 2020
Posted by: Bill behind the 8 ball
from Indiana
Frequency of use:Daily
I bought this system to replace an existing system, ( swann ) to begin with my existing cameras were not compatible with the new system. Then the new cameras are of low quality with a poor picture. Then the app. Will not work or configure for live view, I’ve tried everything from Sunday to get it to work. The next thing is the e-mail. It says that g-mail is compatible. Un-true, after repeated tries and then successfully setting up the account. G-mail will not accept the sent mail from the receiver. It says that it is from an inferior app. And is subject to be easily compromised in spite of a complicated password on my system. All in all I think google is right. This is an inferior system and an inferior app that they are selling. Ill never buy another devise from them again. My son bought a wireless system from another company and it works perfectly, live view and over several different devices and setup was unbelievably simple. Don’t waste your money
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 14, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 1080p Full HD DVR Security System. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Based on the information provided, our support team can help you clear your several issues over a call. Please speak with a member of our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and we will share it with the rest of our development team.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 1080p Full HD DVR Security System. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
Based on the information provided, our support team can help you clear your several issues over a call. Please speak with a member of our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and we will share it with the rest of our development team.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com