Customer reviews from zlinekitchen.com
ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel
Average customer rating
4.7
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
272
4 Stars
29
3 Stars
10
2 Stars
6
1 Star
11
92%of customers recommend this product.
(
281 out of
305)
Customer Reviews for ZLINE - 36" Legacy Dual Fuel Range w/ 6 Burner Gas Cooktop and Electric Convection Oven (RA36) - Stainless Steel
Posted by: Springroll
from Yardley PA
Verified Purchase:Yes
Good looking. Looks high end. Works well. Not as big inside as I had hoped but still very good. Make sure it is connected to hits own dedicated line and the installer follows the install directions exactly. Then your good to go
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
2
Z Line 36 inch Dual Fuel Range
on April 1, 2023
Posted by: Anonymous
from Galena, MO
I purchased my 6-burner Z Line 36 inch Dual Fuel Range in 2022, because it was supposed to be an upgrade to the standard ranges. I always wanted a 6-burner stove because I love to cook and like the extra surface area and burner. I read the online reviews on this range that were over a year old and thought that Z Line would have taken corrective actions on the issue their customers were complaining about. I was surprised they had not. This shows the level of quality and care Z Line does not have.
This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place.
The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place.
The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 3, 2023
Hello Wayne,
Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
I love this range!
on April 10, 2023
Posted by: VickiB
from Beaufort SC
I bought this range to replace one that was 27+ years old. I did lots of research, and looked at lots of other brands before deciding on this one. I love everything about it!
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 11, 2023
Hello Vicki,
Thank you for taking the time to write us a review, we appreciate the feedback! We are happy to hear this range meets all your expectations in replacing your beloved 27-year-old range. Have a fantastic day!
Thank you for taking the time to write us a review, we appreciate the feedback! We are happy to hear this range meets all your expectations in replacing your beloved 27-year-old range. Have a fantastic day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Love this range
on April 10, 2023
Posted by: Sandra
from Portland Oregon
Bought this to replace a disappointing Miele 6,000 range. So much better. I am a cook and baker. I use my range and depend on it. The top black color does not stain. The Meile was horrible for this. The oven temperature is right on. Miele 50 degrees off. The gas flow performance to the burners is perfect every time. The fingerprint stainless is a godsend compared to the labor intense Miele that showed scratch immediately. I love the Color options on the door. It is a great fashion statement to my kitchen with cobalt blue glass tiles. It weighs less than the Miele which weighed a ton. I live on a houseboat. It just bakes and cooks better. You will never be sorry. We had a terrible issue with the delivery of a broken product. ZLine jumped on it and gave me a personal contact that had a new product here and personally in place in record time. I love this product and can trust the company. ?What more can you want?
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 11, 2023
Hello Sandra,
Thank you for taking the time to write such an excellent review, we appreciate the feedback! We are so glad to hear that our range is meeting all your expectations and more. Our fingerprint resistance is truly amazing and blows customers away. We hope you have an amazing day!
Thank you for taking the time to write such an excellent review, we appreciate the feedback! We are so glad to hear that our range is meeting all your expectations and more. Our fingerprint resistance is truly amazing and blows customers away. We hope you have an amazing day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Beautiful and I love cooking on it
on April 10, 2023
Posted by: Kim51
from Greer, SC
I bought this in June of 2022. I get compliments on it all the time. I looks beautiful. The oven temperature threw me off at first but after speaking with customer service. They sent me multiple videos and were very helpful. Cooking on the stove top is also a joy. I love cooking with gas.
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, April 11, 2023
Hello Kim,
Thank you for taking the time to write us a review, we appreciate the feedback! Our ranges are definitely conversation starters. We are happy to hear that you are loving your range as well as all your guests! Have a fantastic day!
Thank you for taking the time to write us a review, we appreciate the feedback! Our ranges are definitely conversation starters. We are happy to hear that you are loving your range as well as all your guests! Have a fantastic day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Amazing!!
on April 11, 2023
Posted by: VickiLynne
from Beaufort SC
I love my range! It’s exactly what I was looking for. Looks great in my kitchen and works like a charm!
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, April 12, 2023
Hello Vicki,
Thank you for leaving us a review, we appreciate the feedback. Thank you for sending us photos, it looks absolutely stunning in your kitchen! We are so glad you love your purchase. Please don't hesitate to contact us if there is anything else we can do to assist you. Have an amazing day!
Thank you for leaving us a review, we appreciate the feedback. Thank you for sending us photos, it looks absolutely stunning in your kitchen! We are so glad you love your purchase. Please don't hesitate to contact us if there is anything else we can do to assist you. Have an amazing day!
Written by a customer while visiting zlinekitchen.com
Posted by: Judy in ohio
from Ohio
Verified Purchase:Yes
I’m disappointed in the fact the the burners don’t turn down to a simmer temperature. I have vegetables on one burner and potatoes on another and they both boiled on the lowest setting. Also, the oven leaked a lot of hot air into the kitchen. I expected the oven to be sealed and to bake evenly. My cookies took twice as long to bake as they should have! So far, after the first day, I have to say I am disappointed in the performance of the range and the oven. I think I made a mistake with this range!!
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 24, 2023
Hello Judy,
Thank you for reaching out to us. We are sorry to hear that you are experiencing these issues with your ZLINE range. What you are experiencing does not sound like the normal function of our products. Our flames are able to be adjusted to ensure that your pans do not burn or boil over on the lowest setting, and your range should have come with a small yellow screwdriver to adjust your flames. If not, please reach out to ZLINE and their team can assist in sending this part over. Additionally, regarding the heat leaking out the door, we would like to look into this to see if we can provide troubleshooting or a replacement. Their team would be happy to help go over some troubleshooting steps since you are experiencing longer cook times than normal and find a solution! Please contact ZLINE customer service at zlinekitchen.com/contact and reference this review and your information, and their team can assist you on how to move forward. Thank you!
Thank you for reaching out to us. We are sorry to hear that you are experiencing these issues with your ZLINE range. What you are experiencing does not sound like the normal function of our products. Our flames are able to be adjusted to ensure that your pans do not burn or boil over on the lowest setting, and your range should have come with a small yellow screwdriver to adjust your flames. If not, please reach out to ZLINE and their team can assist in sending this part over. Additionally, regarding the heat leaking out the door, we would like to look into this to see if we can provide troubleshooting or a replacement. Their team would be happy to help go over some troubleshooting steps since you are experiencing longer cook times than normal and find a solution! Please contact ZLINE customer service at zlinekitchen.com/contact and reference this review and your information, and their team can assist you on how to move forward. Thank you!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Great American Product‼️
on April 26, 2023
Posted by: Joel
The Z-Line RG-36 is fantastic oven and stove. They back their product and the recall took less than an hour. For more than half the price of a Viking or wolf you won't be disappointed.
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, April 27, 2023
Hello Joel,
Thank you for taking the time to write us a review, we appreciate the feedback. We are so glad to hear that the recall went smoothly and was quick! If you have any questions or concerns please don't hesitate to reach out. Have a wonderful day!
Thank you for taking the time to write us a review, we appreciate the feedback. We are so glad to hear that the recall went smoothly and was quick! If you have any questions or concerns please don't hesitate to reach out. Have a wonderful day!
Written by a customer while visiting zlinekitchen.com