Customer reviews from zlinekitchen.com
ZLINE - 36 inches - Externally Vented - Island Range Hood - Stainless Steel
Average customer rating
4.5
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
92
4 Stars
31
3 Stars
7
2 Stars
2
1 Star
5
93%of customers recommend this product.
(
112 out of
120)
Customer Reviews for ZLINE - 36 inches - Externally Vented - Island Range Hood - Stainless Steel
Posted by: Joe D
Verified Purchase:Yes
Excellent service, excellent product. Would buy again!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Excellent product! & Worth the price
on March 31, 2023
Posted by: Ellaine
from Chicago
We bought this 2 months ago and we couldn't be happier.
I looks so nice in the house and i get a lot of compliments for it.
I like how Z-line has excellent customer service. I just called them about a missing part and i received it in 2 days.
I looks so nice in the house and i get a lot of compliments for it.
I like how Z-line has excellent customer service. I just called them about a missing part and i received it in 2 days.
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, April 3, 2023
Hello Ellaine,
Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We are happy to know that you are enjoying your new Island Range Hood. It is definitely a conversation starter when it comes to its beauty. Thank you again for the feedback, and have an amazing day!
Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We are happy to know that you are enjoying your new Island Range Hood. It is definitely a conversation starter when it comes to its beauty. Thank you again for the feedback, and have an amazing day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
1
Sounds like a jet taking off!
on April 17, 2023
Posted by: DisappointedConsumer
from Fortson, GA
I love the look of this island hood. However, you cannot carry on a conversation when the fan is running. Even the lowest setting is extremely loud.
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 18, 2023
Hello!
Thank you for taking the time to leave this review. We are sorry to see that this island range hood has not met your expectations. There are troubleshooting steps that can be performed to hopefully solve your issue of the loud fan noise. Please reach out to the ZLINE team at zlinekitchen.com/contact and the ZLINE customer experience team can assist. Thank you!
Thank you for taking the time to leave this review. We are sorry to see that this island range hood has not met your expectations. There are troubleshooting steps that can be performed to hopefully solve your issue of the loud fan noise. Please reach out to the ZLINE team at zlinekitchen.com/contact and the ZLINE customer experience team can assist. Thank you!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Beautiful design
on April 24, 2023
Posted by: Karen Heutink
from Ferndale, WA
We bought this in August of '21 and love it. It's a sleek design and the fan works great. If I would change anything, I would have four lights instead of two to distribute the light better. My husband bumps into the glass sometimes because he's 6'1" and we didn't have a tall enough ceiling.
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, April 25, 2023
Hello Karen,
Thank you for taking the time to write us a review, we appreciate the feedback! The island range hood looks absolutely beautiful in your home. We are happy to hear that everything is working as intended and you are enjoying it. Have a great day!
Thank you for taking the time to write us a review, we appreciate the feedback! The island range hood looks absolutely beautiful in your home. We are happy to hear that everything is working as intended and you are enjoying it. Have a great day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Incredible customer service!!!
on May 25, 2023
Posted by: Imaslowreader
I purchased a z-line island range hood and somehow the baffle filter was bent. I contacted customer service asking how I could purchase a new replacement baffle when I was informed that there is a 3-year parts warranty and they would be sending a new baffle out to me for free under warranty. I was floored. I have never experienced such incredible customer service in my life. I've contacted several other companies over the years for other issues with other products and I've never been treated so nicely and efficiently as z line. I will purchase more z-line products in the future and highly recommend other people to purchase z-line products based on their customer service alone. What an incredible company! Apart from that I love the range hood. It was very fairly priced and the options it has are very good and it looks beautiful!
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, May 25, 2023
Hello!
Thank you for taking the time to write us such an amazing review. Our customer service team appreciates your kind words. We are so happy to hear that you got helped in a timely manner and everything has been resolved. We can't wait to help when you purchase in the future. Have an amazing day!
Thank you for taking the time to write us such an amazing review. Our customer service team appreciates your kind words. We are so happy to hear that you got helped in a timely manner and everything has been resolved. We can't wait to help when you purchase in the future. Have an amazing day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Replacing light bulbs
on May 25, 2023
Posted by: LindaLu
I bought the Zline GL14i-36 range hood in April 2019. People that came to see our new kitchen often remarked that they loved that range hood, we do too. But the time came to replace the lights and I read the owner's manual, saw a youtube video and hoped I could do it. I had a hard time removing the mounting from the light bulb. I contacted customer service and they were so very helpful and responsive. You will need some information to provide them such as serial number, model number, purchase order receipt but then they can provide you with the help you need. I opted to buy the Zline LED lights because I had hoped I wouldn't have to change the lights in my life time (I'm over 70). Zline is sending my a light kit and a video link so I can replace them at no charge. WOW, they really didn't have to do that. The light bulbs are not covered under any warranty but that was such a wonderful response. Thank You Zline.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Incredible customer service!
on June 3, 2023
Posted by: KJohnson
We have had this fan for ~4 years now. It is rare to have an issue, but when something comes up ZLINE has been absolutely the best company to deal with! Their customer service is unsurpassed and the tech advice was right on!
I would recommend this to a friend!
Response from zlinekitchen.comBy Customer Service, June 6, 2023
Hello,
Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We are happy to know that you are enjoying your product, and our customer service team appreciates your kind words! Have a wonderful day!
Thank you for taking the time to leave a 5-star review, we appreciate the feedback. We are happy to know that you are enjoying your product, and our customer service team appreciates your kind words! Have a wonderful day!
Written by a customer while visiting zlinekitchen.com
Customer Rating
1
Zline does not stand behind their defective products. Buyers beware.
on June 20, 2023
Posted by: CRE2023
I purchased this Zline range hood and after a few months, the display had a light out and the lights stopped working. I reached out to Zline and they sent me replacement parts along with videos to do the replacement. I replaced both parts. The panel worked but the lights still didn't work. Zline then sent me a new circuit board with a video. Based on the video, I knew it was too complicated for me to do on my own. I told Zline I could not do this on my own, I was not a technician. I was told that they don't cover anything but replacement parts. So I paid a tech to come out to do the replacement, they sent the wrong circuit board for my hood! I still had to pay the company that came out for their time! I contacted Zline again, they sent yet another replacement part, took me months to get the same tech back out. He installs it, now I have blinking lights. So my range hood lights are useless. I spent hundreds of dollars for techs to come out and I still have a hood that doesn't fully work. Zline's only response was that they would send out all new replacement parts again! At this point, it is cheaper for me to buy a new hood. My disappointment and frustration with this company has spurred me to submit this review so that future consumers can be aware. If you have a problem with your product, you will get a replacement part and installation video from Zline and no further help if the replacement parts don't fix the problem. If the replacement parts don't work, then Zline should stand behind their defective product and replace it, but they don't. So buyers beware.
Response from zlinekitchen.comBy Customer Service, June 21, 2023
Hello!
Thank you for taking the time to reach out to us. We are sorry to hear that you are less than satisfied with your ZLINE product. Our range hoods are covered by a 3-year part and lifetime motor warranty. Our range hoods are not covered by a labor warranty as range hood repairs can be done at home, and our team strives to make this process as easy and pain-free as possible. We would like to look into your personal experience further and find a resolution for you! Please reach out to us and reference this review at zlinekitchen.com/contact and our team can assist!
Thank you for taking the time to reach out to us. We are sorry to hear that you are less than satisfied with your ZLINE product. Our range hoods are covered by a 3-year part and lifetime motor warranty. Our range hoods are not covered by a labor warranty as range hood repairs can be done at home, and our team strives to make this process as easy and pain-free as possible. We would like to look into your personal experience further and find a resolution for you! Please reach out to us and reference this review at zlinekitchen.com/contact and our team can assist!
Written by a customer while visiting zlinekitchen.com