Customer reviews from samsonite.com
Samsonite - Pro Travel 28" Expandable Spinner Suitcase - Black
Average customer rating
4.7
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
54
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
1
92%of customers recommend this product.
(
56 out of
61)
Customer Reviews for Samsonite - Pro Travel 28" Expandable Spinner Suitcase - Black
Customer Rating
1
Unreliable lock
on February 2, 2023
Posted by: Igor Igor
TSA lock got broken after 1-st trip. Still on warranty, but shipment cost to repair shop not covered.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, February 2, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
4
Nice piece, but expected a little bit more.
on December 25, 2022
Posted by: Justin T
from Los Angeles, CA
Verified Purchase:Yes
A high quality piece of luggage, but I was expecting a more "premium" feel considering it's the top of the line soft-side model. I also wish it was a tiny bit larger.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: TRomad
from OH
Verified Purchase:Yes
Great bag with enough features easy rolling only negative is the handle does not extend far enough to put carry on, onto it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Great Constructed But Out Dimension is Incorrect!
on August 26, 2024
Posted by: Vinny819
from Tampa, Florida
Beware another Pro series outside dimension incorrect - Purchase the entire Pro series, this extra large size spinner it seems well made just need to test it in real transit, inner compartments are simple but well design of purpose and position. The only complaint outside dimension online listed is wrong, it is much smaller then it said, the actual outside dimension is more like the inside dimension listed online. (See photos)
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, August 28, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
3
Good Quality Luggage, but dimension size was off !
on August 20, 2024
Posted by: Vinny819
from Tampa, Florida
Beware of the outside dimension incorrect - Purchase the entire Pro series, this large size spinner it seems well made just need to test it in real transit, inner compartments are simple but well design of purpose and position. The only complaint outside dimension online is wrong, it is much smaller then it listed, the actual outside dimension is more like the inside dimension listed online. (See photos)
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, August 21, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Cramer
Verified Purchase:Yes
Absolutely love this piece of luggage! High quality, large & deep and love all the extras & security! Must must buy!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Christian D.
from Austin, TX
Verified Purchase:Yes
Well built and fits more than I thought it would. I am hsppy with the purchase do far and I have been on 5 flights this months checking it in.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JonW
from New York, NY
Verified Purchase:Yes
I like this model, looks very sleek and feels very well made, size is exactly the same as my previous samsonite check in bag which I’ve had no issues checking in with multiple airlines over the years
I would recommend this to a friend!
Written by a customer while visiting samsonite.com