Customer reviews from frigidaire.ca
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
1.2
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
4
0%of customers recommend this product.
(
0 out of
5)
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Stopped freezing top half, hard to open the door
on June 23, 2021
Posted by: Bon in MB
This was my dream freezer and I happily waited 6 months for it to arrive. It was a good brand name with lots of interior space and a little footprint for my kitchen. However after maybe 6 weeks the freezer had a knocking grinding sort of noise and everything thawed out the top half. The light was flashing and the alarm was going off. It did not keep everything frozen for two days as it claimed in the event of a power outage. Ice creams turned to liquid froth, ice cream bars and popsicles melted to puddles inside the wrappers, frozen pizzas were floppy, frozen veggies turned spongy, frozen meats all had to all be cooked immediately and so on and so on. And then there’s the door. It is so difficult to open. I worry about injury trying to open this thing you need a crowbar lol. You either have to pull the door with much force (I’ve bent my nails backwards trying to open this more than once) or use a combination of one had holding the freezer, one hand holding the door and one foot to keep the freezer in place. Maybe it’s supposed to be bolted to the wall like a safety for a dresser I don’t know. For a new product this breakdown should’ve happened. Some reviews are great but I was the odd one who got a lemon and was left disappointed with lots of food wasted. I waited for a repairman to come and fix it and he said there was a lot of ice built up by the fan so it couldn’t spin and circulate the cold. I had to unplug it overnight and wait for it to thaw and be put back together. It works for now but oh boy what a headache and wasted money on all that spoiled food.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Anna P. , Online Outreach Specialist, June 30, 2021
Hello Bon in MB,
We are terribly sorry for the disappointing experience you have had with your new freezer. This is certainly not the impression we wanted to make, nor the ownership we envisioned for you. We would like to address some of your concerns directly with you. Please be on the lookout for an email correspondence from our team to assist.
Best Wishes, Anna
We are terribly sorry for the disappointing experience you have had with your new freezer. This is certainly not the impression we wanted to make, nor the ownership we envisioned for you. We would like to address some of your concerns directly with you. Please be on the lookout for an email correspondence from our team to assist.
Best Wishes, Anna
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Lots of room but poor cooling design
on January 14, 2021
Posted by: Philly
The evaporator motor keeps getting Jammed by Ice build-up, causing the the top half of the freezer's contents to thaw.
I constantly ( once a week) have to pull off the access-cover to free-up the fan-blade
Compressor noisy at times also
I constantly ( once a week) have to pull off the access-cover to free-up the fan-blade
Compressor noisy at times also
I hope someone can help me figure out a solution to this problem since I'm not the only one!!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, January 15, 2021
Hello, Philly!
Thank you for sharing your experience. We're sorry to hear of the issues with the frost build-up and items unthawing in the freezer. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us by phone at 800-265-8352 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for sharing your experience. We're sorry to hear of the issues with the frost build-up and items unthawing in the freezer. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. For immediate assistance, please feel free to chat with us online at Frigidaire.com or contact us by phone at 800-265-8352 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Broken twice in 3 months
on April 6, 2021
Posted by: Alex M
We bought this freezer at the end of December, 2020. About a month and a half later it broke, we had a repair company come and fix it. Now, it’s broken again. The repair company said an ice block was stopping air flow to the top of the freezer, possibly a design flaw?! Regardless, we’ve had to throw out a lot of food from it all thawing on us TWO times in the last 3 months. Very disappointing.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, April 13, 2021
We’re so sorry to hear you’ve had this type of trouble with your new freezer, Alex. This is never the experience we’d want you to have, and we’d love to see what else we can do to help in this case. Please be on the lookout for an email from us shortly! – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Horrible buy
on May 12, 2021
Posted by: Jayson
We bought this freezer 5 months ago. After having it for a month we were told that the door needed to be replaced ( which we still have not received) and now it has stopped working. Do not waste your money on this freezer
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Online Outreach Specialist, May 21, 2021
Hello, Jayson!
Thank you for reaching out to us. We're sorry to hear that the freezer has stopped working. This certainly isn't news that we would like to hear, and we would like to help. We are sending an email directly to you so that we can see what options we have to assist. For immediate assistance, please feel free to Chat with us. We're available Mon-Fri, 8:30am-8:00pm EST. -Katrina
Thank you for reaching out to us. We're sorry to hear that the freezer has stopped working. This certainly isn't news that we would like to hear, and we would like to help. We are sending an email directly to you so that we can see what options we have to assist. For immediate assistance, please feel free to Chat with us. We're available Mon-Fri, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
My fault for not doing better due diligence
on June 15, 2021
Posted by: Never Again
The freezer works for a few days, then the green light starts flashing, and the temp goes up to basic refrigeration temp. Several service calls -- consensus is that the unit is fatally flawed and will always fail after a few days. Works great after a day unplugged -- for another few days.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, June 18, 2021
Thank you so much for letting us know about this! We’re so sorry to hear about the trouble you’ve had with the freezer and service, and this is absolutely not the experience we’d want for you. Based on the information provided, we definitely would like the chance to have this issue addressed and see what we can do to make things right. So, please make sure to connect with us directly via our Customer Support line at 1-800-265-8352 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be more than happy to help! – Hailea
Written by a customer while visiting frigidaire.ca